At DIRTT, we don't just build environments — we empower people to thrive in them. As a Helpdesk Analyst I, you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

• Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
• Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
• Assemble, configure, and rebuild desktop and laptop computers.
• Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
• Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
• Educate end-users on basic IT procedures, best practices, and security protocols.
• Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
• Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
• Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.

• Some experience in IT/computers would be considered an asset
• Excellent verbal and written communication skills.
• Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
• A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Collaborative mindset to work effectively with other IT professionals and support team members.
• Ability to adapt to changing technology and industry trends.
• Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Industry-standard certifications in IT support or helpdesk operations are a plus.

• A competitive base salary plus variable pay (bonus) programs.
• An on-site cafeteria with coffee, soft drinks, continental breakfast, hot lunches, snacks, and more.
• Eligibility to participate in DIRTT's Employee Share Purchase Plan.
• Fulsome employer-paid health benefits including health, dental, and vision coverage.
• Short-term and long-term disability coverage plus life, critical illness, and accidental death and dismemberment (AD&D) insurance.
• Mental health resources including an Employee and Family Assistance Program (EFAP).
• A thorough and supportive onboarding program to set you up for success.

Join DIRTT and play a pivotal role in shaping a high-performing, innovative workforce!

DIRTT Environmental Solutions is an equal opportunity employer and appreciates applications from all interested applicants. We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.