Company Overview:

As the largest MTO manufacturer of sprockets in North America, we at Weller, pride ourselves on our ability to tackle the unique challenges our customers bring to us that other shops cant handle. DROP Sprockets has built a reputation for durability, precision, reliability, and speed to market, serving a variety of industries. As part of Weller Metalworks, we continue to integrate our expertise with the broader capabilities of the platform delivering outstanding customer service through the many value streams we provide. Operating under a unified leadership team, we are committed to our core values while benefiting from streamlined governance and a cohesive strategic direction, ensuring continued innovation and growth.

DROP Sprockets is a leading manufacturer of high-quality sprockets for a variety of industries, including forestry, mining, and agriculture. Our products are known for their durability, precision, and reliability, and we are committed to delivering outstanding customer service to our clients. We are located in the beautiful West Kootenay's region of British Columbia, known for its stunning natural scenery and vibrant community spirit. We've worked hard to make DROP a place that we love to be! Our hiring criteria is based on Aptitude, Attitude, and Skills. Take your career to the next level at one of the metal part manufacturing industrys leading global partners.

Job Description:

We are looking for an Applications Engineering Technician to join our growing team and support our fast-paced, high-volume, made-to-order Sprocket Manufacturer in the beautiful South Slocan, BC. We offer a relaxed human-centric and inclusive environment where our team members are encouraged to be themselves and learn in a safe atmosphere.

Key Responsibilities:

• Create precise technical drawings for mechanical assemblies and components, ensuring accuracy and compliance with quality standards.
• Work closely with design and manufacturing teams to verify the feasibility and manufacturability of designs.
• Accurately process quotations, order paperwork, and coordinate the procurement of materials, ensuring that customer needs are met in a timely and efficient manner.
• Work closely with the sales team to clearly communicate and document technical specifications, pricing, and terms, ensuring customers fully understand the details of their orders.
• Foster long-term relationships with customers by consistently delivering excellent service from enquiry to post-sales support and offering tailored solutions that meet their evolving needs.
• Collaborate closely with production, design, sales, quality, logistics, and finance teams to ensure alignment across all departments, facilitating the smooth execution of work and meeting customer requirements efficiently.
• Work cross-functionally to address any challenges that may arise during the design, manufacturing, or customer service stages, fostering strong communication to ensure seamless workflow and exceptional client satisfaction.
• Oversee the onboarding and support of new customer accounts and major clients, ensuring smooth transitions and successful partnerships.
• Provide technical assistance for both internal and external sales resources to drive revenue growth by identifying opportunities with both new and existing customers.

Qualifications:

• Diploma or degree in Mechanical Engineering Technology or related field.
• 2+ years in mechanical design, procurement, and/or customer service. Experience in manufacturing or industrial environments is preferred.
• Proficient in MS Office, SolidWorks, AutoCAD, and ERP software.
• Strong aptitude for mechanical design, with experience interpreting technical drawings and customer specifications.
• Ability to analyze technical problems and offer practical solutions, leveraging effective professional communication skills to engage customers and internal teams.
• Working knowledge of manufacturing processes and industrial components such as bearings, gears, sheaves, or other power transmission and material conveyance products.
• Demonstrate a strong understanding of business principles, with experience in business-to-business interactions across diverse customer and end-user segments.
• Ability to manage multiple deliverables and priorities in a fast-paced, dynamic environment.

The Perks:

• Competitive wage, bonus structure, benefit package and long-term employment.
• Team activities including the odd adventure experience.
• A great opportunity to have a long-term career in the West Kootenays with a progressive and growing manufacturing company with roots in the area.