Job Title: Senior Manager Operations Excellence

Location: Mississauga, Ontario

Work Environment: Hybrid (2-3 days per week at NSC or in a branch)

We are searching for a Senior Manager of Operations Excellence who will be responsible for leading and driving continuous improvement initiatives across the Bayshore Home Care Solutions Division. This role focuses on optimizing branch operational processes, particularly in scheduling & coordination to enhance efficiency and accuracy. The incumbent will work with the Learning & Development, Transformation and Project Management Teams to provide subject matter expertise on branch operations, coordination and scheduling practices.

This position requires a proactive approach to problem-solving and a passion for improvement and collaboration. By driving these initiatives, the Senior Manager of Operations Excellence plays a crucial role in enhancing BHCS's overall performance and success, ensuring that we continue to deliver high-quality care and services to our clients.

DUTIES & RESPONSIBILITIES:

The responsibilities of this role include, but are not limited to:

• Lead the development and implementation of operational improvement strategies in collaboration with the branches, NSC departments and other teams within BHCS
• Collaborate with the Leadership Team to align on improvement initiatives with enterprise, division and branch goals.
• Work with the Senior Manager of Learning & Development to develop and implement a learning strategy for CSM and CSCs
• Conduct in-depth analysis of existing branch processes to identify inefficiencies and opportunities for improvement.
• Develop and support the implementation of process improvement initiatives, including new workflows and opportunities automation with the implementation of new technologies
• Work with Area Directors, Client Service Managers (CSMs), Leadership Team and other key stakeholders from NSC to understand branch process needs and challenges, not only in the branches but with other functional areas (i.e Payroll, Billing)
• Develop a plan for testing scheduling and coordination processes or workflow changes within the scheduling systems and maintain strong relationship with the Finance Operations (billing and payroll) and Human Resources teams.

EXPERIENCE:

• 5-7 years of experience of scheduling experience in a home care or health care setting
• Knowledge of Procura and/or AlayaCare or other major scheduling software is required.
• 2-3 years of experience in process improvement, process analysis, or a related field, preferably within health care is an asset

CANDIDATE REQUIREMENTS:

• Degree or diploma in Operations, Business Administration or equivalent work experience in branch operations is required
• Certificate or Certification in process improvement, change management or continuous quality improvement is preferred
• Demonstrated experience with process mapping tools (e.g., Visio,) data analysis tools (e.g., Excel, Power BI, Power Insights).
• Experience working in Home Care, Home Health or senior related services is preferred.
• Must be willing to travel to branches and to the National Service Centre in Mississauga if required. Access to a car and a driver's license is required.

** Only candidates selected to be moved forward in the recruitment process will be contacted by Bayshore's Recruitment Team to schedule a conversation.