Do you like to tackle complex problems and produce creative solutions? Come and join a lively bunch of creatives and techies at Havas CX!

Who you are:

• Curious: Interested in learning and understand different industries and verticals as you work with different clients
• Flexible: Comfortable customizing your approach and deliverables to suit our clients' unique needs
• Hands on: Working side by side with your project team, and taking the lead on delivering complex projects
• Invested: Suggesting and spearheading internal projects to improve our UX practice
• Entrepreneurial: Always on the look out for better ways to delivery for our clients, and keen on contributing to new business efforts across the agency

Responsibilities:

As a UX Lead you will oversee the delivery of UX design and strategy projects, contributing to planning the overall approach to the work, conceptualizing UX strategies and solutions, and working with a multi-disciplinary team to bring your ideas to fruition. You will work across multiple different project types, including user research, experience strategy, north star visions and prototypes, and end-to-end product design delivery.

UX Lead responsibilities include:

• Partnering with project managers and other discipline leads to plan project delivery approach and set up Design Ops for your projects
• Planning and executing quantitative and qualitative user research
• Planning and facilitating workshops and design sessions
• Creating a holistic experience design strategies across journey phases, user segments, and channels
• Conceptualizing design solutions based on strategic recommendations
• Designing information architecture, task flows, wireframes, and other UX documentation for internal and external development teams

Qualifications:

Experience:

• 8+ years of UX design experience in Agency or consulting
• University degree or certification in information architecture, HCI, human factors/ergonomics, user experience design, interaction design, or related field
• Portfolio of work including both marketing/content related projects and complex, interaction-rich interfaces, and experience strategy documentation (e.g. personas, user journeys, etc.)
• Proficient experience in using Figma, Sketch, Invision, Axure, Adobe suite, or related
• Experience creating new products, apps, or sites from the ground up
• User research and usability testing experience
• Comfort with interpreting qualitative and quantitative data sources
• Superior communication and presentation skills (verbal and written)
• Excellent organizational abilities and attention to detail
• Experience coordinating work and mentoring other UX designers within project teams
• Experience estimating project work effort and contributing to new business initiatives (e.g. RFP responses, proposal decks, etc.)
• Direct experience working with a multi-disciplinary team

You should have familiarity with the following:

• Responsive and adaptive design concepts and practice
• Accessibility and inclusive design standards
• Design for mobile devices, e-Commerce, content management (cataloguing, taxonomies, template design)
• Creating and maintaining design systems
• Content strategy
• Service design