Automotive Service Advisor

Location: Canada (Remote)

Job Category: Sales

Job Type: Full Time

Job Overview:

*** This position is upselling customers to buy additional warranties on new car purchases.

*** This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.

The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.

1. Automotive Service Industry Experience (Required: 3+ Years)
   • *** Experience as a Service Advisor, Parts Advisor, or Automotive Technician.***
   • *** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
   • *** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.

Job Responsibilities:

• Handles claims related calls per work schedule performing within defined metrics
• Manages the car inspection when claim is over a certain amount or fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role

Job Requirements:

• High School Diploma or equivalent
• 3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must be able to successfully pass a background check

Company Benefits:

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development