POSITION SUMMARY

Under the guidance of the Director of Operations, the Sales and Reservation Agent plays a vital role in advancing Haida Tourism's offerings by promoting and facilitating bookings for our accommodations. This position entails engaging with potential guests through both online platforms and direct phone interactions, ensuring that all reservations are processed efficiently to optimize occupancy rates and maximize revenue. Additionally, the agent will focus on enhancing the overall experience for our guests, striving to meet their needs and expectations throughout the booking process. The role demands flexibility, with work shifts that include evenings and weekends, allowing for thorough coverage of guest inquiries and reservations during peak times.

DUTIES AND RESPONSIBILITIES

• Work directly with guests on all sales inquiries in a friendly and informative manner.
• Respond to all calls and emails promptly while providing information to sell accommodations.
• Input all reservations in the property management system
• Process credit cards in accordance with deposit and cancellation policies
• Send guests pre-trip confirmation emails and invoices as directed
• Work with team members to ensure the accuracy of client management software and provide reports to the management team, as directed
• Audit client management system to ensure client file accuracy
• Other related duties as required

KNOWLEDGE, SKILLS & ABILITIES

• Effective service-oriented communication, both verbal and written
• Understanding of client management system software
• Strong organization and time management skills
• Detail orianted, ability to prioritize workflow
• Ability to produce occupancy reports in the form of spreadsheets

TRAINING, EDUCATION & EXPERIANCE

• Experience working in guest services and hospitality and tourism
• Experience selling tourism products and managing reservations via phone and email
• Experience working with client management and property management systems
• Data entry experience