About the Organization

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place, and the Dr. Elsie Paul Literacy Centre.

Lift Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Opportunity

The Administrative Services Coordinator (ASC) is a member of WorkBC Powell Rivers coordinating team. In collaboration with the Employment Services Manager (ESM) and the Client Services Coordinator (CSC), the ASC provides leadership and oversight to the administrative services team (FST/ESA) within Lift Employment Services.

Reporting to the Employment Services Manager, this position leads a team of (2) Front Service Team Members (FST) and (1) Employment Services Administrator (ESA), coordinating administrative services and program delivery to ensure client and contractual needs are met.

The ASC oversees the delivery of WorkBC policy and systems training for WorkBC Powell River and subcontractors administrative needs, directly carries out administration related to Training, Self-Employment, and Wage Subsidy, and carries a client caseload within those administrative services.

Overview

• Hours:35 hours per week
• Shifts:Monday to Thursday, 8am to 5pm, with rotating Wednesday evening shifts of 11am to 7:30pm
• Hourly Wage:$29.40 to start
• Benefits:Competitive extended health benefits and an up to 4% matching RSP plan
• Work Site:Work BC Powell River Employment Services Centre, 4511 Marine Avenue, Powell River
• Start Date:ASAP
• Closing Date: March 27, 2025
• Questions?Contact Brodie D'Angio, WorkBC Powell River Manager [email protected]
• ToApply:Submit a self-designed resume and cover letter

Responsibilities

Coordination

• Nurture a team culture that is supportive, collaborative, and open. Lean into difficult conversations.

• Support team members in the delivery of client employment services guiding, debriefing, coaching, collaborating, understanding of WorkBC Policy and processes, etc.

• Meet regularly with the WorkBC Coordinator(s) to ensure information flow, engage in planning, improve processes, scheduling, hiring, training, and support team culture development.

• Be one of the points of contact to resolve client issues and receive client feedback.

Administration, Data Quality, and Finance

• Improve and maintain office systems, procedures, and workflows, including scheduling, maintenance coordination, and supply procurement.

• Oversee financial processes such as Outcome Fees, Financial Supports, and Job Starts, ensuring compliance with WorkBC Policy and QA standards.

• Ensure Data Quality (DQ) compliance by conducting regular reviews, resolving or delegating issues, and generating administrative reports.

• Develop job aids, process documentation, and ministry communications in alignment with WorkBC policy and ICM/OES system updates.

• Create and Review Reports related to administrative functioning (Caseload, DQ, Key Performance Measure Reports; Financial Forecasting, etc.)

• Administer Financial Supports (FS), including Job Starts for self-serve (backup for Case Managed Job Starts). Point person for other FS as appropriate.
  

Client Services

• Understand the full scope of duties of FST and ESA roles, and support program delivery improvements

• Cover team member positions as needed, and/or arrange coverage

Training Services Administration

• Work with referred clients to complete, review and negotiate Skills Enhancement (SE), Self Employment Services (SES), and Community and Employer Partnerships (CEP) agreements.

• Facilitate regular training to support team members in learning new policy, processes, and job aids.

• Participate in committee reviews to evaluate SE, SES, CEP, and WS applications

• Coordinate and case manage SE, CEP, and SES clients, including monitoring, negotiating amendments, reporting and documenting, and liaising with training institutions and Self Employment Contractor

• Request and Process SE, CEP, SES, and WS documentation, records, financial supports.

• Contact clients via the Targeted Referral and Feedback service, or delete as appropriate

Community Liaison

• Encourage and support team members to research and understand community services, including Lift Community Services programs and activities.

• Liaise with funders, businesses, government agencies, and community partners, when required.

Requirements

• Experience in a leadership capacity.

• Model compassionate equitable inclusive trauma-informed client-centred approaches.

• Experience with data analysis, creating reports, budget maintenance and projections

• Demonstrated responsibility in interpreting policy, writing policy, data analysis, and working within policy-bound systems, is an asset.

• Post-secondary diploma/degree, training in counselling, leadership and/or human resources, and/or equivalent combination of training and experience. CCDP designation an asset.

• Competent skillset to navigate diverse software (i.e. Outlook, Excel, Teams, Zoom, Calendars, Proprietary Databases).

• Maintain appropriate client/worker boundaries.

• Willingness to work evenings or weekends, as required.

• Valid drivers license and access to a reliable vehicle.

• Clear criminal record checkand vulnerable sector check

We appreciate all applications, however, only those selected for an interview will be contacted.

As an inclusive employer, we would like to make the recruitment process as accessible as possible. Please contact us to let us know how we can best support you.

We live and work on the homelands and territories of the Tlaamin People. We honour the land, the Tlaamin People, and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.