ADMN O 21R - Case Manager

The Team
The Case Management Team is a well-established and collaborative group dedicated to advancing access to justice through the Civil Resolution Tribunal (CRT). Made up of experienced Case Managers, Senior Case Managers, and other Managers, the team works together to support British Columbians in resolving disputes fairly, efficiently, and respectfully. The CRT fosters an inclusive environment where diverse perspectives are valued, professional growth is encouraged, and employees are empowered to make a meaningful difference for people from all backgrounds and communities.
The Role
As a Case Manager, you will help people navigate through the CRT process by providing information, identifying issues, facilitating settlement discussions, and helping parties explore resolution options. Drawing on your communication, mediation, and problem-solving skills, you will support individuals through complex and sometimes sensitive situations, helping them make informed decisions and work toward meaningful outcomes. This is an excellent opportunity for someone who is passionate about public service, enjoys resolving challenging issues, and is committed to treating others with empathy, dignity, and fairness.
Qualifications:
Education and Experience Requirements

• Degree or diploma related to law and/or dispute resolution, public or business administration.
• An equivalent combination of education, training and experience may be considered.
• Minimum of 1 year of recent experience acting as a mediator in formal mediations, including drafting settlement agreements or related documents. Experience facilitating disputes or settlement discussions or acting in the capacity of an advocate in mediations or settlement discussions may be considered equivalent. Candidates will be asked to provide full details of their experience and estimate the number of mediations, facilitations or settlement discussions in which they have been involved, including the role they have played. A full year’s experience is expected to include a minimum of 15 mediations, facilitations or representation of parties in mediations.

• Minimum 1 year of professional or volunteer experience in each of the following:
  • Experience in the interpretation and application of legislation, regulations, and policies.
  • Experience conveying information in plain language, both verbally and in writing.
  • Experience providing competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
  • Experience managing a high-volume case load and individual case files in a customer service environment.
  • Experience working respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behaviour.

Preference may be given to applicants with:

• Mediation or negotiation training.
• Experience interpreting and applying the Strata Property Act, laws related to small claims civil disputes (debt, goods and services, personal injury, personal property, and specific performance of agreements) and/or ICBC disputes.
• Experience supporting victims of sexualized violence.
• Applicants who self-identify as having indigenous heritage (First Nations, Métis or Inuit) with the required combination of education and experience.

For questions regarding this position, please contact [email protected].
About this Position:
There are two (2) positions available.
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.
Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.