Coordinator - Airports Centralized Services

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Coordinator - Airports Centralized Services

The Airport Centralized Services Coordinator plays a key role in supporting airport operations across the network by centralizing critical support activities and strengthening visibility and controls across billing, inventory, and other core operational processes. The role reinforces financial integrity through comprehensive contract to invoice analysis, ensuring vendor charges accurately reflect operational activity and contractual expectations. It also enhances day to day operational reliability by managing inventory workflows and supporting station readiness activities. This work provides early insight into risks and trends and helps shape improvements that enhance network wide effectiveness.

Responsibilities:

• Process and reconcile airport service invoices across a large, high impact vendor portfolio, including ground handling, airport authorities, regulatory fees, and baggage programs, ensuring proper coding and timely processing.
• Evaluate invoice charges against operational activity, contract terms, and service agreements to ensure accurate, contract aligned billing
• Analyze billing activity and cost trends to identify discrepancies, risks, and opportunities for efficiency or cost savings.
• Create and manage purchase orders and requisitions in JDE
• Support station readiness activities for start ups, restarts, and shutdowns by coordinating inventory requirements, vendor setup, agent account activation, and access management.
• Oversee backend supply and inventory workflows by monitoring usage, managing ordering activities, and identifying continuous improvement opportunities across print, baggage, and airports inventory programs.
• Drive resolution of inventory related service and quality issues by escalating concerns to vendors, issuing internal alerts, gathering station feedback, and coordinating corrective actions.
• Escalate billing, supply, and delivery issues to third party service providers and internal partners, ensuring each escalation is driven to effective resolution.
• Create and maintain centralized operational materials, including process manuals, templates, and SharePoint sites, to support accuracy and consistency across the Network
• Support departmental reporting requirements, including distribution of Airports incident reports (AQDs) and cost analysis for inventory and baggage programs.
• Provide cross functional administrative and project support, contributing to ad hoc analysis, process improvements, and operational initiatives across the Airport Network.

Qualifications:

• Demonstrated experience validating invoices, reconciling costs, or performing financial or operational analysis.
• Ability to interpret contracts, service agreements, and vendor billing structures.
• Strong analytical skills with high accuracy and attention to detail.
• Proven ability to handle escalations and resolve vendor, logistics, or billing issues.
• Comfortable coordinating with vendors and third party service partners.
• Highly organized, with strong time management skills and the ability to balance multiple priorities in a fast paced environment.
• Effective written and verbal communication skills.
• Minimum of 3 years of experience in an administrative, coordination, or operational support role.
• Experience in airports, operations, or another similarly complex environment is an asset.
• Proficiency with Microsoft 365 tools (Excel, SharePoint, OneDrive, Teams); experience with Power BI and Power Automate is an asset.
• Experience using JDE for invoice processing or purchase order management; familiarity with Sabre, Kronos, WorldTracer is an asset.
• Ability to work with confidential information with professionalism and sound judgment.
• Additional language skills (French or Spanish) are an asset.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].