Development and Performance Manager – Inflight YVR (1 Year Term Role)

Prior to submitting a job application, candidates are required to advise their direct Leader.

Please note:

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Pay rates for unionized roles will be governed by the applicable collective agreement.

Development and Performance Manager – Inflight YVR (1 Year Term Role)

Overview of role:

Reporting to the Senior Manager, Inflight Base Operations, the Development and Performance Manager is responsible for the delivery of all performance and support aspects for a large team of Cabin Crew Members. This includes, but is not limited to rewards and recognition, performance management, ability management, career development, employee relations, and health and wellness programs.

Key deliverables include:

• Inform and act as a knowledgeable source for interpretation of WestJet people related procedures, policies and best practices;
• Support internal and external recruitment in conjunction with the People & Culture team;
• Facilitate ongoing one on ones with Cabin Crew Members;
• Conduct performance management in accordance with WestJet policies in partnership with Inflight senior leadership and the People Department;
• Provide Career Development guidance to Cabin Crew Members;
• Review performance and provide feedback to Cabin Crew Members based on patterns and trends on an ongoing basis;
• Visible leadership and promoting WestJet's SPOT culture at HS and focus flights
• Investigate and respond to internal and external feedback regarding Cabin Crew performance;
• Develop Modified Work Agreements in conjunction with the Ability Management Team;
• Manage Cabin Crew attendance patterns and trends in line with WestJet Policies and Best Practices;
• Responsible for developing and supporting excellent employee relations and performance;
• Ensuring management processes are in line with the WestJet culture and departmental objectives;
• Required travel for meetings and training;
• Builds commitment, pride, honesty, trust and strong relationships among team members; Clearly articulates and promotes the significance and impact of employee contributions to promoting and achieving team goals;
• Keeps team focused on their purpose for working together; clarifies and reinforces roles and responsibilities of team members;
• Develops others through coaching and mentoring, and acknowledges the positive performance of others;
• Knows when to be creative and take calculated risks in making decisions and solving problems;
• Projects credibility and poise in highly visible and/or adversarial situations;
• Fosters open and honest communication; actively seeks the ideas and opinions of others;
• Describes People Policy information in a clear and concise manner;
• Implements change smoothly, and helps others adapt; involves team members in the change process;
• Holds fellow WestJetters accountable for increasing guest satisfaction and loyalty;
• Anticipates and understands internal/external guest needs;
• Ensures that all performance-related items are kept confidential and are documented appropriately.

Experience and qualifications:

• 2 or more years’ leadership experience including performance management and ability management required;
• Human Resources degree, diploma or certificate or equivalent years of experience in a people leadership role;
• Qualified or willing to be a qualified Cabin Crew Member;
• Operate as a Cabin Crew Member a minimum of once every two months;
• Previous Experience as a Cabin Crew Member will be considered an asset;
• Knowledge of WestJet people promises, guidelines and practices required;
• 3 - 5 years' experience in airline operations an asset;
• Proven ability to plan, develop and lead meetings;
• Proven ability to provide high level of customer service to internal guests;
• Intermediate knowledge of all Microsoft applications;
• Able to deal with stressful situations and perform steadily under pressure;
• Positive role model outwardly demonstrates WestJet values.

Your development is important, WestJetters are encouraged to have regular conversations with their leaders regarding their career. In addition, resources can be found on the People Portal to support your career aspirations.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].