Sr Business Analyst - Disruption Management

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Senior Business Analyst – Disruption Management

Overview of Role

WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.

Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

As the Disruption Management portfolio evolves, the role will expand to support broader initiatives across the end-to-end disruption journey, translating complex operational challenges into clearly defined requirements, capabilities and measurable outcomes.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation.

Key Deliverables

OCC Decision Support & Disruption Visualization

• Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability.
• Develop a deep understanding of OCC decision-making, including what information is required, when it is required and how it should be presented to support effective disruption response.
• Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.
• Work closely with OCC SMEs, Product, Technology and other operational stakeholders to translate complex operational needs into actionable requirements.
• Identify data, process, integration and business-rule dependencies required to enable effective decision support.

Business Analysis & Process Design

• Lead discovery to define business problems, root causes, operational impacts and desired outcomes.
• Develop current- and future-state processes and capabilities, identifying gaps and opportunities for simplification, standardization and automation.
• Conduct options, impact and feasibility analysis to support portfolio and investment decisions.
• Translate operational and strategic priorities into clear business requirements and measurable outcomes.

Requirements & Stakeholder Leadership

• Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives.
• Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology.
• Challenge assumptions, reconcile competing requirements and drive stakeholder alignment.
• Maintain traceability from business problems and objectives through requirements, delivery and outcomes.

Data, Performance & Benefits

• Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities.
• Establish baselines, KPIs and success measures for disruption management capabilities.
• Support business case development and quantify expected operational, guest, employee and financial benefits.
• Assess whether delivered capabilities are achieving intended outcomes and identify opportunities for continued optimization.

Impact & Operational Readiness

• Identify cross-functional dependencies, risks, assumptions and constraints.
• Assess impacts across people, process, technology, policy, data and frontline workflows.
• Support operational readiness and validate that delivered solutions meet agreed business requirements.

Experience & Qualifications

• Bachelor’s degree, diploma or equivalent combination of education and relevant experience.
• Significant experience as a Business Analyst or Senior Business Analyst supporting complex, cross-functional business and technology initiatives.
• Demonstrated ability to independently lead business analysis from discovery through implementation.
• Strong experience in requirements management, process analysis, root-cause analysis and future-state design.
• Demonstrated ability to understand complex operational decision-making and translate it into business and technology requirements.
• Strong analytical skills with the ability to translate complex data and operational information into actionable insights.
• Strong workshop facilitation and stakeholder management skills.
• Experience developing business cases, options analyses, KPIs and benefits measures.
• Strong written and verbal communication skills, with the ability to communicate complex operational and technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, time-sensitive operational environment.
• Strong critical-thinking skills and the confidence to challenge assumptions and provide evidence-based recommendations.

Assets

• Experience within airline operations, OCC, disruption management, operational recovery or another complex, time-critical operational environment.
• Experience defining requirements for operational decision-support, visualization, situational-awareness or real-time monitoring capabilities.
• Understanding of Irregular Operations (IROP) and the impacts of disruption across guests, employees and operations.
• Knowledge of airline passenger protection and regulatory requirements such as APPR, EU261 and U.S. DOT requirements.
• Experience working in Agile, product-based or hybrid delivery environments.
• Experience with process modelling, requirements management, data analysis and visualization tools.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].