Intermediate Product Owner I

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

At WestJet, we know that how we communicate during a disruption can have as much impact on the guest experience as the disruption itself. We are looking for an Intermediate Product Owner to join our Guest Content & Communications team and lead the evolution of operational disruption communications and notifications across the guest journey.

Working closely with the Operations Control Centre (OCC), Technology teams, Guest Experience, Airports, Contact Centre, and other operational stakeholders, you will execute and evolve the product vision for guest communications during irregular operations. Your focus will be on delivering timely, relevant, and intuitive communications that keep guests informed and empowered when travel plans are impacted.

The ideal candidate will have experience delivering digital products, managing product roadmaps, and leveraging guest insights and operational data to improve experiences at scale. They will be passionate about user experience, communication strategy, and solving complex operational challenges through technology. This individual thrives in a highly collaborative environment, can balance competing stakeholder priorities, and has a proven ability to deliver meaningful outcomes through agile product development.

Key Deliverables:

• Own and evolve the product vision, roadmap, and backlog for communications capabilities.
• Apply a data-driven approach to define, prioritize, and validate product enhancements using operational metrics, guest feedback and stakeholder insights.
• Partner closely with OCC teams to understand disruption management processes, communication requirements and operational pain points, translating them into scalable product solutions.
• Lead end-to-end product initiatives, including discovery, requirements gathering, journey mapping, user story development, testing, implementation, and ongoing optimization.
• Demonstrate flexibility and responsiveness to evolving operational priorities, supporting urgent business and guest communication needs during disruption events and other critical operational situations.
• Advocate for guest-centric communication experiences by identifying opportunities to improve clarity, relevance, timing, and personalization of disruption notifications.
• Define success metrics and KPIs for disruption communications, including guest engagement, communication effectiveness, operational efficiency, and guest satisfaction outcomes.
• Develop strong partnerships across Operations, Technology, Data, and Guest Experience teams to align priorities and ensure successful delivery of roadmap initiatives.
• Manage stakeholder expectations, facilitate decision-making, and balance business, operational, technical, and guest needs when prioritizing work.
• Support continuous improvement efforts by monitoring platform performance, identifying opportunities for optimization, and proactively addressing operational challenges.

Experience and Qualifications

• Bachelor's Degree or Diploma in Business, Technology, Design, or a related field.
• 3-5+ years of experience working in digital product management, technology, operations, or related disciplines.
• 1-2+ years of experience in a Product Owner or Product Management role, with ownership of product roadmaps and delivery outcomes.
• Experience delivering guest-facing digital products, communication platforms, workflow tools, or operational systems.
• Strong agile product management experience including backlog management, sprint planning, prioritization, and user story development.
• Proven ability to translate complex business and operational requirements into technology solutions.
• Strong analytical, communication, and stakeholder management skills, with a proven ability to influence cross-functional teams and balance competing priorities.
• Strong guest-centric mindset with an understanding of UX principles and design thinking.

Preferred Experience

• Experience in airline operations, travel, transportation, hospitality, or other customer-focused industries.
• Knowledge of disruption management, operational communications, notifications, messaging platforms, or guest communication systems.
• Experience with journey orchestration, communication workflows, digital notifications, SMS and email.
• Knowledge of analytics, experimentation, KPI development, and performance measurement.
• Experience working with operations control centres, command centres, or real-time operational environments is considered a strong asset.

What Success Looks Like

This role will be responsible for ensuring WestJet's disruption communications evolve to become more proactive, personalized, transparent, and effective. Success will be measured through improved guest experience outcomes, reduced guest effort during disruptions, increased operational efficiency, and the successful delivery of product enhancements that help guests navigate travel disruptions with confidence.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].