IT - Support Analyst 1

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $55,000 - 60,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks.

Responsibilities:

• Provide support for customer requests, analyze problems, and escalate issues when necessary
• Communicate technical information to nontechnical users
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
• Install, configure, and test all new workstations, peripheral equipment, and software
• Troubleshoot LAN/WAN and connectivity issues

Experience Requirements:

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment

OR

• A university degree or diploma in computer science recent graduate
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong written documentation and note-taking skills.
• Ability to learn quickly in a fast-paced environment.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Experience supporting Microsoft Windows operating systems.
• Basic understanding of networking concepts including:
• TCP/IP
• DNS
• DHCP
• VPN Connectivity
• Wireless Networking

Beneficial to have:

While not required, experience with any of the following technologies would be considered an asset:

• Microsoft 365 Administration
• Microsoft Entra ID (Azure Active Directory)
• Azure Fundamentals
• IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
• Sophos Endpoint Security
• Dell hardware platforms
• Cisco, Meraki, or Ubiquiti networking equipment
• Enterprise laptop and desktop deployments
• Hospitality technology platforms
• Multi-site support environments
• Customer service or hospitality experience

Education:

• A university degree, diploma in computer science, or related IT certificates.

The following certifications are considered assets:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft 365 Fundamentals (MS-900)
• Cisco Certified Network Associate (CCNA)

Candidates currently studying toward these certifications are encouraged to apply.

Requirements:

• Vancouver based
• This is an onsite position

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.