Coordinator, Groups

Coordinator Groups is responsible for coordinating all activities related to making group reservations and participating in the execution of daily tasks.

• Apply all procedures for group reservations and related activities;
• Prepare & follow up on group quotes and fulfill group reservations;
• Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
• Liaise with the different departments involved in the booking process;
• Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
• Manage all group pre-registration files once product has been built in the system;
• Prepare and send group agreements / contracts to travel agencies;
• Transmit all special requests and requested documents to proper intervening;
• Ensure proper documentation is forwarded to travel agencies;
• Prepare and submit requested reports to management and suppliers;
• Promote the services of Air Canada Vacations to travel agencies;
• Provide accurate details and information on group products to the travel agents;
• Maintain current and accurate group product knowledge, booking procedures and policies;
• Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
• The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.

Qualifications and skills required:

• College diploma in Tourism;
• Excellent organizational and time management skills;
• Ability to prioritize work and solve problems;
• Strong communication and selling skills combined with initiative, flexibility and good judgment;

Computer literacy (Excel and Word) is an asset;

• Good knowledge of ACV product offering;
• Excellent communication skills, written and verbal in both official languages (English and French);
• Available to work on rotational shifts.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates, in order to offer quality service in the client’s preferred language.