Customer Service Administrator

*Customer Service Administrator - Job Description * *Reports To* Customer Service Assistant Manager *Summary* Reporting to the Customer Service Assistant Manager, the Customer Service Administrator is primarily responsible for all administrative tasks carried out in the Customer Service Department to keep time sensitive internal documentation up to date, to ensure Customers needs are met by Customer Service team members. *Job Duties* · Work with Customer systems to keep internal documentation up to date. Eg. Loading plans, Customer reports · Liaise with departments within the organization to ensure Customer requests are met and followed up on. · Perform checks on Customer Changes to ensure departments have actioned required changes to menus, Galley builds, loading etc. · Prepare, set up and take down of Customer events in coordination with Customer service team and other departments · Liaise with departments to ensure Customer submissions are done in a timely manner eg. Equipment inventory · Note taking at Customer events and follow up as required · Other duties as assigned *Skills and Abilities Required:* · Post secondary degree in related Service and/or Operations field. · Hotel Industry and/or Customer Service Background. · 2+ years of experience in administration, organizing and documentation. · Second language preferred · Able to perform complex tasks and to prioritize multiple projects. · Able to communicate effectively, both orally and written. Strong interpersonal, communication skills and the ability to work effectively in a diverse community. · A well-defined sense of diplomacy. · Excellent teamwork. · Strong computer skills and use of Microsoft Office and Excel. *Working Conditions* · Manual dexterity required to use desktop computer and peripherals. · Fast-paced production environment. · Ability to sit or walk, for long periods of time. · Uplift 20lbs Pay: $46,000.00-$50,000.00 per year Benefits:
* Dental care
* Disability insurance
* Employee assistance program
* Life insurance
* On-site parking
* Paid time off
* Vision care Work Location: In person