Training & Qualifications Supervisor - AMENDMENT

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the The Training & Qualifications Supervisor, you will provide centralized leadership, governance, and quality assurance for employee training, certification, and recertification across the Recreation Service Delivery (RSD) and the Corporate First Aid Program. This position is accountable for ensuring staff have the required qualifications, skills, and training supports to deliver safe, consistent, and compliant public recreation services. The Training and Qualifications Supervisor is also primarily responsible for all people-management/supervision duties, overseeing unionized Local 37 & Local 38 staff. Primary duties include:

• Responsible for supervisor duties, pay approvals, and budget management for the training portfolio. They also manage trainer performance by setting expectations, monitoring delivery quality, and addressing performance concerns in alignment with City processes and collective agreement requirements.
• Ensure that new and existing staff acquire job specific skills and knowledge that aligns with program expectations and outcomes.
• Acquire knowledge and apply relevant legislation, policies and procedures and collective agreements.
• Responsible for approving time and labor, overtime, lieu time, time off and vacations.
• Develop and maintain portfolio specific staff manuals, procedures and best practices. This includes creating documents, distributing to staff, and ensuring that information is accurate.
• Fosters a safe and respectful workplace within a multi-disciplinary work environment.
• Contribute to Local 37, Local 38, and Local 709 committee work by providing oversight of Recreation Service Delivery training needs.

Qualifications

• A completed 2 year diploma in Recreation or a related field and 6 years of experience leading in a unionized environment; OR
• A 4 year degree in Recreation or a related field and 4 years of experience leading in a unionized environment.
• Qualification in one or more of the following areas is required. (does not need to be current):
  • National Lifeguard Instructor - Lifesaving First Aid Instructor.
  • Swim/Lifesaving Instructor Trainer.
  • Supervision Evaluation and Enhancement SEE Auditor.
  • Other Leadership-competency level 2 or higher courses.
  • Relevant Alberta Recreation Facility Personnel courses, such as pool or arena operator courses.
• Experience with aquatic programming is required.
• An understanding of Lifesaving Society programs, governance, policies, and procedures will be considered an asset.
• This position requires resolving complex training delivery and quality assurance issues that affect staff readiness, service continuity, and compliance with training standards.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Workstyle

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Recreation and Social Programs
• Union: Exempt
• Position Type: 1 Permanent
• Compensation: Level A1 $100,531 - 125,664 per annum
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 2808 Spiller Road SE
• Audience: Internal/External
• Apply By: September 25, 2026
• Job ID: 315189
• Amendment: Audience, Apply by date

Amendment Date: September 18, 2026