Application Administrator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As the Application Administrator, you will be a Subject Matter Expert, providing user support and administration of the Microsoft Project Online tool to assist Information Technology (IT) Project Managers and teams to effectively plan projects, track status, manage capacity and track and allocate resources. Primary duties include:

• Respond to user requests for services and assists in resolving technical and functional problems that are received through Remedy, work orders, e-mails and phone calls; interface with the external service provider on 3rd level support issues.
• Initiate and close projects in Project Online by performing duties such as collecting and filing data, setting up and revising budget and billing information, enforcing threshold levels, correcting data and ensuring processes are adhered to.
• Provide technical information to Project Online users including designing and delivering classroom training and Lunch-and-Learn sessions, providing one- on-one coaching and mentoring, updating the IT Project Management Information Systems (PMIS) website with training materials and Frequently Asked Questions (FAQs) and administering and updating the PMIS SharePoint site.
• Conduct analysis of statistical data and metrics to identify emerging issues and problems and quality assurance reports to verify accuracy of data, reviews reports for anomalies or variations, generates reports and resolves discrepancies.

Qualifications

• A degree in Computer Science or a related technical discipline with at least 4 years of related experience, of which at least 2 are of using a Project Portfolio Management (PPM) solution; OR
• A completed 2 year technical diploma from a recognized education institution with at least 8 years of related experience, of which at least 4 are using a PPM solution.
• Experience with Project Management, Structured Query Language (SQL), programming, Microsoft Project Online or Project Server Administration, project management tools and processes and best practices are considered assets.
• Experience with Share Point Management and Application Support are considered assets.
• Project Management Institute (PMI) certification, business analyst courses such as Gathering and Documenting Requirements, Process and Workflow Modeling and Project Management Basics are considered assets.
• Success in this position requires a commitment to consistency and attention to detail, excellent problem solving and analytical skills as well as strong organizational skills and excellent ability to prioritize and multitask.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Workstyle

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Information Technology
• Union: CUPE Local 38
• Position Type: 1 Permanent
• Compensation: Pay Grade 9 $41.49 - 55.51 per hour
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 133 6 Avenue SE
• Audience: Internal/External
• Apply By: September 17, 2026
• Job ID: 315193