Maintenance Administrator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Calgary Housing (CH) is a wholly-owned subsidiary of the City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. As a Maintenance Administrator, you will be an important contributor and change champion to help us reach our ambitious vision to be the best ¿ for our residents, our employees, and our city. Primary duties include:

• Monitor and respond to a variety of maintenance requests (for example: plumbing, HVAC, electrical, residential repairs, and renovations), assign work orders to internal staff or external contractors as required, and follow-up to ensure an immediate response in emergency situations.
• Create detailed schedules for move outs and renovations.
• Track and schedule non-emergency plumbing and heating shut downs.
• Diagnose and trouble shoot maintenance problems with residents over the phone.
• Coordinate with trades, staff, contractors and residents to schedule repairs.
• Provide support to tenants with questions about unit maintenance and lease requirements.
• Create work order and purchase order follow-up reports and investigate those that have not yet been invoiced.
• Provide building maintenance and management support to supervisors.

Qualifications

• A High School diploma or equivalency (e.g. GED or CAEC [Canadian Adult Education certificate]) plus job related course work and at least 3 years of relevant experience in a property maintenance, construction, trade or property management setting.
• An intermediate level of proficiency with Microsoft Office (Excel, Outlook and Word) and strong keyboarding skills (50 words per minute).
• A valid Class 5 Driver's Licence (or provincial equivalent) with no more than 6 demerits and the use of a personal vehicle for business purposes.
• The following will be considered assets:
  • Experience working with vulnerable populations and diverse communities.
  • Experience in a government or regulated environment.
  • De-escalation, Conflict Resolution and Mental Health First Aid training.
  • Previous scheduling and/or dispatching experience.
  • Knowledge of the Residential Tenancy Act of Alberta (RTA), Protection of Privacy Act (POPA)/Access to Information Act (ATIA) and the Alberta Minimum Housing Standards.
  • Experience working with confidential and sensitive information.
  • Knowledge of Computerized Maintenance Management Systems and/or Yardi.
• Well-developed communication skills along with strong analytical and problem solving skills.
• The ability to work in a fast paced, high volume customer service environment with changing priorities.
• Strong conflict management skills and the ability to effectively deal with stressful situations.

Working Conditions: High volume office environment with potential exposure to verbally abusive situations. Pre-employment Requirements

• A security clearance and Vulnerable Sector Search (VSS) will be conducted.
• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications.

Position and Pay Information

• Business Unit: Calgary Housing
• Union: CUPE Local 38
• Position Type: 1 Temporary (up to 18 months)
• Compensation: Pay Grade 8 $39.00 - 52.14 per hour
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 200, 2535 3 Avenue SE
• Audience: Internal/External
• Apply By: September 8, 2026
• Job ID: 315191