Technical Documentation Specialist

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Technical Documentation Specialist, you will be responsible for the creation, update, and management of clear, easy-to-understand technical documentation including Standard Operating Procedures (SOPs), Emergency Response Plans (ERPs), and Code of Practices (COP). Primary duties include:

• Manage Standard Operating Procedures including the design, development and implementation of quality technical documentation that clearly outlines processes and complies with guidance for safety practices and public health and environmental regulations
• Design, develop and update of technical documentation that supports safe and consistent work practices in the field operations including Emergency Response Plans (ERPs), Code of Practice documents (CoPs), etc.
• Oversee standards, protocol, and methodology for technical documentation.
• Play an administrative role with the documentation database used to manage the technical documentation in the field operations.

Qualifications

• A completed 2 year diploma in in Information Design, Business Administration, Training, Communications, Technical Writing or a related discipline with at least 4 years of experience in developing, implementing, and evaluating technical documentation in an operational environment OR;
• A degree in Information Design, Business Administration, Training, Communications, Technical Writing, or a related discipline with at least 2 years of experience in developing, implementing, and evaluating technical documentation in an operational environment.
• Writing of technical procedures based on in person engagement with subject matter experts is required.
• Previous experience and/or training with business process analysis or development would be an asset.
• Applicants with experience as an administrator of a compliance management systems software or documentation database would be desirable (ie, Navex Global's Policy Tech).
• Success in this position requires the ability to work independently, take initiative and solve problems.
• Well-developed critical thinking and communication skills will be important to help synthesize complex technical information.
• A strong client service orientation and the ability to work effectively with a diverse client group is essential.
• Must possess strong organizational and time management skills and have a demonstrated proficiency in effective management of projects.

Working Conditions: Office environment with occasional site visits which require the use of Personal Protective Equipment (PPE).

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Water Services
• Union: CUPE Local 38
• Position Type: 1 Temporary (up to 18 months)
• Compensation: Pay Grade 9 $41.49 - 55.51 per hour
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 651M 25 Avenue SE
• Audience: Internal/External
• Apply By: August 19, 2026
• Job ID: 314837