General Help, Part Time

Compass Group Canada - 720 Jobs

Posted 2 days ago

Part-time

Experienced

Overall Key Responsibilities

Customer and Client Satisfaction

To be polite, professional and welcoming at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To maximize all sales opportunities through selling techniques and adherence to Brand Standards, internal or external
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
To actively gain customer feedback, passing information onto your manager
To upsell at every given opportunity
To display all promotional activity material to the highest standards and ensure customer awareness of relevant promotions
As part of our commitment for continuous improvement and innovation, all associates are encouraged to seek ways to develop the customer’s service experience, improve work activities and promote efficiency
To prepare, produce and serve food to the brand standard applicable to the site/unit.

Preferred Employee

To assist colleagues in a willing and positive manner including assisting with other duties as required
To attend all preservice meetings, relevant training sessions and meetings
To promote Compass Group Canada and maintain a positive company image
Prepared to go the extra mile to help other colleagues, serve customers and make the unit a great place to work

Health, Safety and Quality Assurance

Know elements of the Health & Safety Management System (HSMS) binder and QA Standards and Solutions manual and where to get needed information
To report H&S/QA safety issues to your line manager, including all accidents and near misses
To promote good Health Safety and QA safety habits and methods of work; record keeping as necessary
To operate equipment/machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies
Complete and attend all HS& and QA training
Follows principles of sanitation and safety in handling food and equipment

Operational Excellence

Personnel

To wear a clean, pressed and correctly worn uniform including name badge everyday
To wear all appropriate and company regulated PPE’s, including but not limited to non-slip shoes and cut resistant glove/s
Follow all Quality Assurance Guidelines for personal cleanliness and hygiene
Follow all Quality Assurance Guidelines for workplace cleanliness

Preparation

Follow all guidelines for food preparation; recipe adherence; brand standard adherence
To receive stock, store and check for quality and quantity; ensuring that all stock is dated and rotated
To prepare all necessary food items in a timely manner
To operate all necessary equipment required to produce items in a safe manner, and to standard

Service

To serve customers with visually appealing products, hot/cold food and beverages during service times
To maintain Brand Standards, whether internal or external brands.
To operate all equipment required in service in a safe manner and to standard
To attend appropriate Brand Standards Training
To accept payment and give change to customers, including operating a till in accordance to all cash handling procedures
To ensure all workspaces, displays, counters, sneeze guards and seating areas (if applicable) are clean and free of debris
To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to your manager

General Housekeeping

To ensure work station/s are kept clean, washed and sanitized.
To ensure all necessary equipment used in the preparation for and service of customers is kept clean, washed and sanitized
To ensure all garbage and cardboard is deposited in the assigned areas
To maintain overall cleanliness as appropriate.

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