Client Centre Server

The hourly wage rate for this position is $22. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Key Responsibilities

• Provide warm, polished and discreet five-star service to executives, high-profile clients and guests.
• Anticipate guest and client needs and respond proactively before being asked, while remaining professional and unobtrusive.
• Read and interpret floor plans, event orders and setup instructions accurately.
• Set meeting rooms, boardrooms, dining tables and event spaces according to approved floor plans and service standards.
• Complete table settings to a premium standard, including linen, glassware, flatware, china, water service and other required service pieces.
• Confirm room setup, cleanliness, presentation and readiness before guest arrival; immediately report or correct discrepancies.
• Assemble and deliver food, beverages, equipment and supplies to scheduled locations safely and on time.
• Assist with food, beverage, buffet and table preparation before events begin.
• Arrange buffet and beverage stations according to established presentation and service standards.
• Deliver professional plated, buffet, reception, coffee and beverage service and respond promptly to guest requests.
• Maintain strong knowledge of menus, ingredients, beverages and products being served so guest questions can be answered confidently.
• Monitor meeting rooms and service areas throughout events and discreetly replenish water, coffee, beverages and service items as required.
• Maintain North Tower pantries in a clean, organized, fully stocked and guest-ready condition throughout the shift.
• Keep pantry counters, sinks, refrigerators, shelving and storage areas clear of clutter, dirty dishes, cardboard and unnecessary equipment.
• Ensure service corridors, staging areas, display equipment and back-of-house spaces remain clean, organized and free of debris.
• Complete event closeout, including clearing rooms, returning equipment and supplies, food storage, cleaning and resetting spaces for the next function.
• Log and maintain food temperatures as required and follow all food safety, sanitation and workplace safety procedures.
• Communicate professionally with clients, colleagues, culinary, events, AV, facilities and leadership to support seamless execution.
• Protect guest privacy and confidentiality and demonstrate discretion when serving executive and high-profile meetings.

Expectations

• Maintain excellent grooming, uniform and professional body language at all times.
• Acknowledge guests promptly and use confident, courteous and appropriate language.
• Remain attentive to the room and recognize service cues without interrupting meetings or conversations.
• Take ownership of guest requests and follow through until the request is resolved.
• Demonstrate attention to detail in every touchpoint, from room presentation and table alignment to beverage replenishment and clearing.
• Remain calm, composed and solutions-focused during last-minute changes, high-volume periods and VIP events.

Qualifications & Skills

• Minimum 1 year of experience in catering, premium hospitality, fine dining, hotel, executive dining or a similar service environment.
• Valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate as required.
• Ability to accurately read event orders, floor plans and room setup instructions.
• Strong table-setting, room-setup and food-and-beverage service skills.
• Excellent communication skills and the confidence to interact professionally with senior executives and high-profile clients.
• Highly organized, efficient and able to multitask while maintaining exceptional attention to detail.
• Strong situational awareness with the ability to anticipate needs and deliver proactive service.
• Ability to remain calm under pressure in a fast-paced and frequently changing environment.
• Physical ability to perform the duties of the position, including room setups and movement of service equipment.