Stockroom Manager

The salary for this position is $58,000-$60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Stockroom Manager controls all activities of the central and ancillary stockrooms supporting terminal 1 airport lounges in daily inventory and operating needs. Including team engagement and enablement, task delegation, inventory control, quality control, adherence to all compliance areas and optimum customer service. The position involves planning, organizing, and exceptional attention to detail where all aspects of day-to-day stockroom functions. The position requires understanding of food service, hospitality and warehousing. It includes both physical and administrative work. Large scale complex environment.

If you were to come on board as our Stockroom Manager we’d ask you to do the following for us:

• Maintains positive relationship with General Manager, culinary team and unit managers through daily communication.
• Ensures timely delivery of inventory to airport lounges.
• Maintains food safety and cleanliness.
• Inspects the worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
• Regularly reviews assignments with associates to maintain efficiency.
• Successfully manages vendor relationships, ordering and delivery schedules, returns, complaints, product and schedule changes, and emerging issues.
• Responsible for the safety in the stockrooms of all personnel and ensures that equipment is in safe working condition. Ensures all accidents and property damage is reported to General Manager and appropriate CGC Support Services departments within proper deadlines.
• Complies with security protocol.
• Regularly attends meetings with management team, lead by the General Manager.
• Identify and resolve problems in the Stockroom. Documents all complaints and follows up to ensure there is a resolution.
• Maintain the high standards of customer service at all times
• Responsible for executing and managing all functions of the stockrooms
• Responsible for training, developing and motivating staff
• Maintains accurate weekly inventory of alcohol and other food items as required
• Ensures adherence to Compass and client policies and procedures
• Ensures adherence to Compass Food Safety and Physical Safety Policies and Procedures
• Ensure that appropriate quality standards and practices are in place
• Foster excellent employee morale and customer service attitude
• Adheres daily to Key Performance Indicators to ensure client expectations are continuously being met
• Acts to provide solutions and resolve problems to ensure service is never compromised
• Assists with scheduling, payroll, Health & Safety, Logs as required (as per Manager Portfolio responsibilities)
• Performs other assigned duties as needed or directed by the General Manager.
• Ability to lift 50lbs repeatedly.

Safety Responsibilities:

• Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company’s safety policies and procedures.
• Attend all required health & safety training
• Reports and corrects any safety concerns and advises employees of potential/unsafe conditions or hazards
• Complies and enforces the H&S regulations, the OHSA and company policies/procedures in a consistent manner.
• Ensure/provide necessary training for employees on the hazards of their jobs using the Safe Work Practices and Task Hazard Assessments.
• Ensure/provide training for the operation of equipment at their location.
• Investigates incidents/injuries/near misses to determine root cause and implement any corrective actions – Reports injuries within 24-hours to the H&S Risk Dept
• Assists injured workers to the fullest extent to ensure participation in the early and safe return to work process as per our RTW policy
• Assuring that safety devices and PPE are available and properly utilized.
• Reviews Inspection reports, JHSC minutes and provides corrective actions on any known deficiencies.
• Conduct monthly safety inspection.
• Ensure safety meetings with all staff occur at minimum once a month.
• Oversight of department employees including relevant health and safety training.

Think you have what it takes to be our Stockroom Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Post-secondary degree/diploma in Hospitality, Food Service Management, Hotel and Restaurant Management; or inventory management. Food safety certification preferred.

• Food service management experience with branded concepts, and inventory management experience.

• Excellent client relationship and verbal and written communication skills.

• Exceptional organizational skills with a strong attention to detail.

• Proficient in MS Word, Excel, PowerPoint and Outlook and demonstrate working knowledge of food service POS/IT systems.

• Open availability as required.

Hours of work: We are a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client and employee visits. Weekend and statutory holiday work are required.