CPIC Information Operator I

This posting is for six (6) Permanent Full-time Positions.

The Edmonton Police Service is committed to enhancing public safety and supporting the well-being of our community through strong partnerships with citizens and law-enforcement agencies across Canada and beyond. The CPIC (Canadian Police Information Centre) Unit offers a dynamic and fast-paced environment with meaningful career opportunities, diverse responsibilities, and the chance to make a direct contribution to your community.

As a CPIC Operator, you will report to a CPIC Team Lead and play a key role in the secure dissemination of confidential information. This includes communicating by radio, telephone, in person, and through the CPIC system with police personnel and authorized external agencies. Operators collaborate closely with law enforcement partners to ensure that all information shared is accurate, reliable, and used appropriately.

We are seeking individuals with strong communication skills, attention to detail, reliability, and a commitment to professionalism to take on the following responsibilities:

• Process criminal and traffic warrants, other court orders, and police reports as required in a timely and sensitive manner.
• Perform data entry, removal, and maintenance of agency records on the CPIC system.
• Enter, audit, monitor, and act upon requests received via CPIC message, in-person, telephone, fax, and take appropriate action.
• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone, and in person.
• Transcribe live information using radio operations and telephone, with an emphasis on Officer Safety.
• Support team success by training new CPIC Operators and verifying peer data entries.
• Retrieve and re-file files.
• Perform other related duties as required.