Operations Analyst (Methods Analyst I)

Parks & Roads Services is seeking an Operations Analyst to cultivate the City of Edmonton's vision and cultural commitments while championing continuous improvement through data and analytics. Your success will be determined by your ability to act as the first point of contact for data, analytics, and performance-related questions for assigned operational teams. This position will interface across various stakeholders in different Departments, Branches, Sections, and Units of the Municipal Government to collaborate on delivering corporate, department, and branch strategic and operational plans, and creating and/or optimizing performance measurement processes.

What will you do?

• Act as the first point of contact for data, analytics, and performance-related questions for your assigned operational teams
• Understand the intricacies of each operational team's work and develop suitable data visualization systems and analytics reports
• Under supervision of Team leads, modify existing software, devise new software tools, or formulate new software to better fit operational demands
• Standardize operational planning and monitoring of the various services provided by Infrastructure Operations through data analytics and IT systems
• Lead the setup, management, and closeout of work orders for each operational season
• Prepare monthly accomplishment, order number, and labour hour reports by pulling relevant data from SAP or directly from related SQL databases
• Develop section-level KPIs that align with Branch-level KPIs
• Conduct trend and variance analysis using statistical mapping/mathematical tools to analyze data sets to develop dashboards and provide pulse of operations
• Monitor operations' service levels and delivery to produce daily, weekly, monthly, and annual reports
• Support the engagement of targeted SMEs, internal and external stakeholders to gather relevant data
• Lead and direct cross-functional meetings to collaborate with SMEs, internal and external stakeholders
• Troubleshoot and rectify issues related to analytical and operational software/programming
• Perform other related duties as required