Help Desk Operator

Ottawa, Ontario, Canada

Overview

Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing work orders, coordinating maintenance activities, and ensuring operational issues are routed to the right teams for resolution. Working in a fast‑paced 24/7 operational environment, you will collaborate with internal stakeholders, subcontractors, and operational teams to support service excellence and continuous improvement.

Your Role

• Review defect and incident information received through email, telephone, radio, and other communication channels.
• Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS).
• Assess reported defects and determine the appropriate response based on established performance parameters.
• Coordinate with internal departments and subcontractors to ensure timely resolution of defects and maintenance activities.
• Monitor work order progress, update records accurately, and document completed repairs and root causes.
• Escalate safety‑related or commercially significant issues to key stakeholders as required.
• Support Yard Control Centre operations through administrative assistance, communications support, and operational reporting activities.

About You

• Ability to work effectively in a high‑volume, fast‑paced operational environment.
• Proficiency in using computer systems, communication technologies, and data entry platforms.
• Ability to analyze information, prioritize tasks, and make sound decisions under pressure.
• Aptitude for building strong working relationships and collaborating with diverse teams and stakeholders.
• Ability and willingness to work within a 24/7 operational environment, including overtime when required.

Why choose AtkinsRéalis?

Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like‑minded team where you'll be rewarded, supported, and free to be your kind of brilliant.

Rewards & Benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time‑off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

We're AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.