Sample Operations Coordinator

Description & Requirements

who are we

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Sample Operations team manages the end-to-end lifecycle of product samples, including ordering, receiving, distribution, inventory management, utilisation, and exit. Samples are a critical business tool that enable cross-functional partners to make informed product and business decisions. Through operational excellence, accurate data management, and strong partnership, the Sample Operations team ensures product is available at the right place and time to support key business objectives.

a day in the life: what you'll do

The sample operations coordinator supports the creation, processing and distribution of key information specific to the internal use product programs. They work to ensure the accuracy of data specific to order management and reporting for the IUP program. The coordinator also ensures sample timelines are accurate and partners are aware of and adhering to deadlines.

• Create, validate, distribute, and maintain sample orders and related programme data.
• Track key GTM and sample ordering milestones, shipment status, delivery confirmation, and outstanding actions, including weekly freight audit assessments.
• Monitor shared communication channels and provide clear, timely follow-up.
• Creates and distributes orders to key global partners and maintains communications with partners throughout the buy process to remove barriers to hitting key by-whens
• Partner with the Lululemon Production office (LLO) Sample Team to identify pain points in the order management process, and work collaboratively with the Sample Operations team to identify solves
• Works with the internal sample operations teams to identify gaps directly impacting sample receiving, distribution and management of samples.
• Provides additional support for sample ordering across multiple departments where necessary.

qualifications

• Experience coordinating operational programmes, orders, inventory, production, logistics, or data-intensive workflows.
• Confident using Microsoft Excel and have a willingness to learn and deepen knowledge of inventory management systems.
• Experience in the apparel industry an asset, especially with specialized knowledge of apparel production.
• Ability to manage multiple priorities, deadlines, and stakeholders in a seasonal operating environment.
• Self starter - must be able to identify gaps and jump into solves quickly and efficiently to lessen organizational impact
• Exceptional organizational skills
• Must be an effective team player - must possess ability to relate well to people and work in cooperation with others effectively

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $59,800 - $78,500 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

• Hybrid: In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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