Account Manager

About Actual™

Hospitality is built on actuals, that's not just our tagline, it's how we operate. At Actual™, we're building the payment infrastructure hospitality businesses run on, moving millions of dollars in hard-earned tips directly to the employees who earned them. No cash envelope, no spreadsheet, no two-week wait.

Our flagship product, Actual™ Tips, handles tip pooling, instant tip payouts, cashless tip distribution, reporting, and compliance, so operators can eliminate manual admin and reduce payroll burden. Beyond tips, Actual Ops gives operators a live view of labor cost, cost of goods sold, purchases, and data-driven sales forecasts, replacing gut-based scheduling decisions with real numbers. And Actual Payroll extends that same automation to payroll itself, built specifically for hospitality operators and their teams.

Backed by N49P, Northside Ventures, Union Capital, and other investors, we're trusted by restaurants, hotels, and coffee shops across Canada to move real money reliably. The numbers you can trust.

Responsibilities

• Own the full customer relationship post-sale: onboarding, activation, training, support, and identifying upsell opportunities
• Manage a growing portfolio of restaurant, hotel, and hospitality operators across Canada and the U.S.
• Deliver onboarding sessions and product training tailored to each customer's needs
• Identify expansion opportunities, including upsells and cross-sells into new locations or product lines
• Proactively manage account health and resolve issues before they become problems
• Leverage HubSpot and internal tools to track usage, engagement, and churn risk
• Collaborate with Sales and Product teams to provide feedback from the front lines
• Share best practices and resources to ensure operators get maximum value from Actual

What you'll bring

• 2–5 years of experience in Account Management or Customer Success in a B2B SaaS or Fintech company
• Track record of building strong relationships with SMB and mid-market clients
• Strong project management and communication skills—you can manage multiple accounts with speed and clarity
• Familiarity with HubSpot or similar CRM tools
• Excel/Google Sheets proficiency—especially around hospitality metrics or workflows
• Bonus: background in hospitality operations or experience working with restaurant and hotel operators

What we're looking forB2B SaaS and market experience

• Experience supporting customers in a fast-paced, high-growth environment
• Ability to navigate complex operators with multiple stakeholders
• Understanding of hospitality workflows, particularly around tip management, scheduling, or payroll

Nice-to-haves

• Direct experience with hospitality or hospitality technology accounts
• Continuous learner enthusiastic about sales best practices and methodologies

Why join us?

• Be a key part of a fast-scaling company changing the way hospitality teams operate
• Take ownership of relationships with some of the most well-known operators in North America
• Help shape the onboarding strategy and client success motion as we grow
• Collaborate with a mission-driven, supportive team that values accountability and autonomy