Benefits Specialist

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Our People & Culture team is leading an important goal for lululemon: we aim to develop inclusive leaders who enable growth and wellbeing for all. The Health, Wealth, and Mobility team is on a mission to continually enhance our employee experience. Our global Health, Wealth, and Mobility portfolio consists of compensation, health benefits, retirement programs, leaves & accommodations, wellness programs, mobility and immigration, and several other important components of the employee total rewards offering and experience. We are looking for an experienced Benefits Specialist to support the administration, operational excellence, and ongoing evolution of lululemon's health and financial wellness programs globally and across North America. This role serves as a key resource for employees, vendors, HR partners, and internal stakeholders, helping to ensure an exceptional employee experience through accurate program administration, responsive support, data-driven insights, compliance activities, and continuous improvement initiatives. This position supports a broad range of programs including ESPP and retirement plans, financial wellbeing initiatives, spending accounts, and other key components of lululemon's benefits offering. The Benefit Specialist reports to the Manager, Heath & Wellbeing.

core responsibilities

• Manage the high-volume administration and day-to-day operations of employee benefits, wellbeing, savings, retirement, and financial wellness programs across North America and global markets.
• Serve as a trusted resource for employees, HR partners, internal stakeholders, and external vendors by responding to inquiries, resolving escalations, and delivering exceptional customer service.
• Lead and support financial wellbeing programs by collaborating with internal partners and external vendors to deliver communications and initiatives that increase employee awareness, understanding, engagement, participation, and long-term financial wellness.
• Partner with Program Manager(s) and global stakeholders to implement, enhance, and expand programs in new and existing markets.
• Support vendor relationship management, including leading recurring meetings with vendors, monitoring service delivery, and managing escalations as required.
• Execute recurring operational activities, audits, reconciliations, reporting, and compliance-related processes with a high degree of accuracy and attention to detail.
• Track and analyze participation, utilization, and program performance data to identify trends, provide insights, and support ongoing program optimization.
• Maintain employee-facing resources, including intranet content, program guides, FAQs, and supporting documentation.
• Partner with internal teams and vendors to monitor file integrations and support issue resolution to ensure accurate and timely program administration.
• Identify opportunities to streamline processes, improve operational efficiency, and enhance the employee experience through continuous improvement initiatives.

qualifications

• 2+ years of experience in benefits administration for a global organization.
• Experience supporting employee savings, retirement, and financial wellness programs is preferred.
• Strong communication skills both written & verbal, including the proven ability to effectively communicate with cross-functional teams and vendors.
• Strong analytical skills and comfortable working with large amounts of data
• Highly ethical and able to deal with confidential issues with tact, discretion & confidentiality.
• Strong attention to detail and able to effectively prioritize and manage time and competing tasks.
• Proactive, resourceful problem-solving abilities and a continuous improvement mindset.
• Strong focus on customer service from an administrative perspective to support inquiries and escalations from employees, internal teams and external partners
• Proficient in HRIS (Workday experience an asset), intermediate knowledge of Microsoft Excel and other Office software.
• Must be an effective team player.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $71,400 - $93,800 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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