Senior Analyst Technical Support

Attendance Hybrid Job number 33810 Category Intermediate Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 22-Jun-2026 Area(s) of interest: Information technology Location(s): Montreal

A career as a Senior Analyst Technical Support – Capital Markets at National Bank means being a technology support specialist for the IT Delivery team – Capital Markets.

As a Senior Analyst Technical Support, you have a concrete impact on one of the critical systems in financial markets by ensuring their stability, performance and availability.

Your job

• Diagnose and resolve problems related to FIX connections and message flows
• Create, configure and maintain business and technical rules in the platform
• Participate in deployments platform configurations and updates
• Analyze logs and performance to identify and correct anomalies
• Contribute to the continuous improvement of monitoring tools and operational processes
• Provide support outside office hours, on calls every third week, on a rotation basis.

Your team

The Vice-Presidency, Capital Markets Technology, has more than 270 specialists who work proactively and collaboratively on an agile mode to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Our team stands out for its high level of expertise, its ongoing collaboration with the development, strategy and negotiation teams, and its commitment to innovation and operational excellence.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available at all times.

Prerequisites

• Degree or another diploma in Information Technology or other related field and several years of experience in application support or critical systems
• Proficient in Unix/Linux environments
• Experience with bash scripting
• Basic knowledge of Java
• Knowledge of FIX protocol or electronic trading systems, an asset
• Basic knowledge of telecom architectures, an asset
• Problem-solving and analytical skills and ability to work under pressure in a critical production environment.

Languages: English, French Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French. Skills

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Application Support Artificial Intelligence Capital Markets Diversity & Inclusion Functional Analysis Linux Teamwork Trading Cybersecurity Empathy Initiative Learning Agility Resiliency Customer Technical Support Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!