Senior Manager IT Support

Job Description

What is the Opportunity?

The Senior Manager - Hardware Asset Management will play a critical role in supporting the Hardware Asset Manager in directing the initiatives, policies and programs for global infrastructure development and Asset lifecycle processes and lifecycle management activities.

What will you do?

• Support the day-to-day Hardware Asset Management (HAM) operations across the enterprise technology environment.
• Execute operational processes that support the full lifecycle of hardware assets, including procurement intake, deployment, transfer, and retirement.
• Ensure accurate asset records and data integrity within enterprise asset repositories and the Configuration Management Database (CMDB).
• Support the control activities required by IT Asset Management policies, standards, and regulatory requirements.
• Document, investigate and support the resolution of asset discrepancies, data integrity issues, and lifecycle exceptions.
• Support initiatives related to consolidation of hardware asset management process across the enterprise, including subsidiaries and business units as needed.
• Partner with infrastructure, end-user computing, data center, cloud, and procurement teams to ensure complete visibility of hardware assets across the technology estate.
• Support internal audits, regulatory reviews, and risk assessments by providing control evidence and operational documentation.
• Support initiatives for reporting key asset management metrics, including asset accuracy, lifecycle compliance and control performance.
• Identify opportunities to improve asset lifecycle processes through automation, tooling enhancements, and process standardization.

Technical Requirements

• Strong understanding of IT Asset Management (ITAM) frameworks and hardware asset lifecycle management.
• Hands-on experience with ServiceNow Asset Management and CMDB modules or equivalent enterprise asset management platforms.
• Experience supporting data quality management and asset normalization processes.
• Familiarity with ITIL practices, particularly Asset Management, Configuration Management, and Change Management.
• Experience supporting control execution and evidence collection for audit and regulatory requirements.
• Knowledge of enterprise hardware lifecycle processes, including asset intake, assignment, maintenance, transfer, and disposal.

What do you need to succeed?

Must have:

• University or College Degree or equivalent experience
• 3+ years of experience in IT Asset Management, Hardware Asset Management, or IT operations within a large enterprise environment.
• Experience supporting internal audits and/or compliance programs.
• Strong analytical skills and experience investigating data discrepancies and operational exceptions.
• Experience collaborating with technology, procurement, and finance teams.
• Strong written and verbal communication skills, with the ability to document processes and communicate operational issues clearly.

Nice to have:

• Experience working within a global financial institution or other highly regulated industry.
• Professional certifications such as:
  • ITIL Certification
  • Certified IT Asset Manager (CITAM)
  • Certified Hardware Asset Management Professional (CHAMP)
  • ServiceNow certifications
• Experience supporting enterprise CMDB or asset management implementations.
• Familiarity with enterprise procurement, financial asset tracking, and inventory systems.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

#TECHPJ

#LI-POST

Job Skills

Critical Thinking, Group Problem Solving, Information Technology Trends, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-12

Application Deadline:

2026-07-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.