Warranty Administrator

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

At Steele Mazda St. John's, we're proud to support Mazda owners throughout Newfoundland and Labrador long after they drive off the lot. As our Warranty Clerk, you'll play a key role in that commitment by helping ensure warranty repairs are processed accurately, efficiently, and in accordance with Mazda's standards. Working alongside our Service Advisors, Technicians, and Service Manager, you'll be responsible for reviewing repair documentation, submitting warranty claims, and helping maintain the seamless service experience our customers expect.

From the latest Mazda CX-90 and CX-70 models to long-time Mazda owners who trust us with their vehicle care, your work behind the scenes helps keep our service department running smoothly and our customers confidently on the road.

Responsibilities will include but are not limited to:

• Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
• Verifies all claims are accurately entered in repair orders by Service Advisors.
• Prepares claims for submission, including proper authorization codes
• Determines and corrects rejected claims for resubmission
• Follows up every ten days and reclaims when necessary any claims over thirty days old
• Matches and balances manufacturers' credit memos to file outstanding claims
• Files all paid repair orders and related documents after processing each credit memo
• Reports any problems or out-of-line conditions to the Service Manager
• Reconciles and maintains warranty schedule
• Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
• Obtains authorization on major or unusual repairs before submitting to the factory
• Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
• Corrects and resubmits all claims rejected by the factory due to error, etc.
• Processing all warranty claims and internal repair orders in a timely manner
• Supporting administrative processes with the service department
• Monitor all customer inquiries and requests on warranty issues
• Maintain consistent and up-to-date knowledge of vehicle parts and components
• Arranging invoices, scheduling appointments, and assisting in filing
• Assisting Service Department and Service Manager when needed
• Answering phones, emails, and any channels that customer uses to reach out to the dealership
• Coordinating special order parts requirements
• Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
• Dispatch work orders to alleviate the workload on service advisors
• Act as an internal service advisor to follow up on used vehicle recon and warranty work

Requirements:

• Previous experience in automotive service is considered an asset but not required
• 1-2 years experience in an administrative role
• Strong organizational skills and attention to detail
• Excellent customer service skills
• Computer proficiency

Why You'll Love Working With Steele Auto Group:

At Steele Mazda St. John's, you'll join a team that's driven by collaboration, innovation, and delivering great experiences every day. We believe work should be rewarding, supportive, and fun. As part of Steele Auto Group, Atlantic Canada's largest automotive network, you will enjoy our Total Rewards package, with competitive compensation, performance incentives, comprehensive benefits, retirement savings matching, employee discounts, training and development opportunities through Steele University, and opportunities to grow your career with a company that promotes from within!

Steele Auto Group is committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you require accommodation during any stage of the recruitment process, please let us know.

Applying is as Easy as 1, 2, 3:

1. Visit our careers page and find this opportunity.
2. Create your profile or sign in.
3. Upload your resume.

That's it. In just a few minutes, you'll be connected to career opportunities across Steele Auto Group.

**Current Steele Auto Group employees should apply through the careers page to be recognized as internal applicants.