Senior Technical Security Analyst

Job Description

What is the opportunity?

As part of the Identity & Access Management team within the broader Global Security (GS), a Senior Technical Security Analyst acts as the first point of contact for provisioning end user access to various systems. Working collaboratively with teammates and other technical support teams, the Senior Technical Security Analyst will be required to adhere to SLAs, troubleshoot technical issues, review and analyze queues for trends and recurring issues, handle interaction resolution and escalations with a high level of customer support focus, and have efficient IT documentation skills.

What will you do?

• Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
• Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
• Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
• Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
• Work in a diverse environment leveraging other team members' experience and knowledge

What do you need to succeed?
Must Have:

• ~3 years of experience working in IT support and/or Service Desk support role
• Bachelor's degree in computer sciences and/or IT related disciplines and Certifications in information security preferred.
• ITIL v3: Foundations, Operational Support & Analysis
• Strong technical writing aptitude, written and verbal communications skills
• Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
• Knowledge in Identity & Access Management controls and policies
• Skilled in collaboration, troubleshooting and gap analysis

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

#TECHPJ

#LI-POST

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.