OPERATIONS SUPPORT ANALYST 1 (Data Centre Infrastructure)

• Job ID: 64372
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Services & Operations
• Work Location: Metro Hall, 55 John St., Toronto, ON M5V 3C6
• Job Type & Duration: Full-time, Temporary (12 months) Vacancy
• Hourly Rate and Wage Grade: $47.07 - $51.58
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 08-Jun-2026 to 22-Jun-2026

Reporting to the Supervisor, Data Centre Operations, you will participate in the implementation, administration, and optimization of Data Centre Operations, and provide ongoing support for all information technology solutions in accordance with the IT Division's information technology methodology, standards, and strategic directions.

Major Responsibilities:

Your primary responsibilities as an Operations Support Analyst 1 (Data Centre Infrastructure) will be varied. Specifically, you will:

• Performs operation support of software, hardware and network facility at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.
• Monitors enterprise systems and network usage, performance and capacity; and ensures pro-active action is taken for the production systems and solutions.
• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liaises with users, other technical support staff and/or vendors to resolve problems.
• Provides assistance and operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
• Works as part of a technical project team to determine requirements, research, evaluate, recommend, design, implement, and provide operational/technical support for system software, platform hardware and/or network solutions.
• Reviews the effectiveness of operational standards, procedures and processes and recommends changes.
• Monitors the operation of enterprise computer hardware, system software, business applications, network and network connectivity to maintain high system availability.
• Administers security procedures and processes at enterprise level to protect the integrity of corporate business applications and data access.
• Administers and controls the enterprise systems and their components.
• Ensures most effective tools, utilities and technologies are used in operation and enterprise system management.
• Performs and monitors enterprise system back up and recovery procedures.

Key Qualifications:

Your application for the role of Operations Support Analyst 1 (Data Centre Infrastructure) should describe your qualifications as they relate to:

1. Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or related work experience.
2. Experience working in a Tier-3 Data Centre infrastructure environment, including familiarity with medium voltage electrical power distribution, single phase and three phase power circuits, space planning, air flow management, and all aspects of structured cabling.
3. Experience with CAB (IT Change Advisory Board) and in adhering to change, configuration, and asset management processes.
4. Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
5. Experience with enterprise systems monitoring.
6. Considerable experience with" ITIL®, CAD®, Visio® and Sunbird DCIM software products.

You must also have:

• Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.