Client Services Coordinator

Job Number: J0626-0121 Job Title: Client Services Coordinator Job Category: Hospitality & Administration (Concierge, Receptionist, Driver, Chauffeur) Job Type: Permanent Full Time Work Location: Parkland at Home Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Client Services Coordinator to join our Parkland at Home team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Handle client intake, documentation, follow-up communications, and CRM data entry for inquiries, referrals, and service requests
• Qualify leads, identify client needs, and ensure timely handoff of intake data to the Sales Manager for conversion tracking
• Respond to client and family inquiries with professionalism and empathy; serve as first point of contact for services and next steps
• Support client satisfaction initiatives including survey distribution and feedback collection
• Coordinate community outreach events, educational sessions, and open houses; support lead capture and track outcomes
• Prepare and distribute promotional materials; maintain inventory of marketing supplies
• Assist in developing quarterly marketing plans and align outreach activities with strategic sales goals
• Support scheduling coverage during peak periods; monitor conflicts and communicate staffing updates to relevant teams
• Ensure intake documentation captures service preferences and care needs to inform staff assignment
• Prepare and issue client invoices; ensure billing accuracy and follow up on outstanding payments
• Track and report on key metrics including referral volume, inquiry response times, conversion rates, and outreach outcomes
• Generate weekly/monthly reports and support the Sales Manager with customized summaries for quarterly strategy reviews
• Maintain CRM data integrity and assist with budget tracking and invoice processing for marketing initiatives
• Liaise between clinical, administrative, and internal teams to ensure seamless onboarding, client transitions, and service delivery
• Participate in team meetings and contribute to continuous improvement initiatives
• Additional related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Diploma or degree in Business Administration, Health Services, or related field.
• Minimum 2 years of experience in client services, healthcare coordination, or administrative support.
• Experience with scheduling systems and invoicing processes preferred.
• Proficiency in CRM tools, Microsoft Word, Excel and PowerPoint
• Proof of valid driver's license and reliable transportation.
• Degree or certificate in sales marketing, communication, or related field considered an asset
• Customer service facing roles with sales or service targets
• Lead follow up and conversion support
• Bilingualism is considered an asset
• Experience supervising and managing others

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.