Senior, Analyst, IT

Reference Number : 1320

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $102 816 - $120 960

Number of positions to be filled : 1

Application Deadline : 06/06/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we're building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

At the heart of VIA Rail's Technology & Architecture, the Senior IT Analyst (ITA) is responsible for creating value for our internal and external customers. This is achieved by working within a creative multidisciplinary team to resolve business or technical challenges and produce clear and objective recommendations to our partners, while accompanying them in the transition towards implementation and beyond.

The recommendations can range from a process change to implementation of new technology, or any combination in between. The Senior ITA we are seeking will work closely with various stakeholders on will utilize his broad business expertise and technology knowledge to recommend and implement solutions which generate true value for VIA and its customers. They will bring a fresh perspective to VIA, demonstrate a passion for learning new things, and grow with the company.

Responsabilities:

Requirements management and analysis:

• • Working on large scale projects, liaise with the Business and the Subject Matter Experts (SMEs) to capture, consolidate and document the business requirements and explore alternative solutions.

  • Use business process, data modeling techniques, documentation and tools to capture and analyze business requirements and rules and suggest improvements;

  • Interact with the business to prioritize and validate user requested changes. Interact with the architecture team to evaluate the impact of changes on other systems.

  • Produce designs (wireframes, mock-ups, workflows, other visuals) to support requirements;

  • Deliver the functional analysis, producing typical deliverables such as user stories, use cases, wireframes, domain models and/or mock-ups on a level that the developers can construct and implement the solutions.

  • Develop the functional specifications for system aspects, and understand the modules being implemented as well as the set up and configuration options available.

Process mapping and analysis

• • Develop and maintain deep understanding of business processes and operations to ensure accuracy of business requirements and alignment of solutions to operations context

  • Document and present to business SMEs and/or vendor current state processes impacted by the project and work with key players to define future state process documentation

Testing

• • Write test cases and perform functional,integration and regression tests of the system changes to be delivered to ensure they meet specifications. Follow-up on defects identified during testing.

Deployment

• • Manage the implementation plans and deadlines. Support users during the deployment of the solution. Participate in the development of documentation, acceptance tests, facilitative tools and training programs intended for users.

  • Install and configure new systems or upgrade existing ones. Support the development and test teams and provide hypercare (project aftercare).

Support

• • Incident management: Analyze and follow-up on reported incidents or issues identified during production and recommend solutions. Work closely with the business and the technical teams to explore system improvements and future innovative opportunities.

  • Vendor relationship: Own the relationship with the solution providers. Be the key contact between the business and the suppliers.

WHAT WE ARE LOOKING FOR

• • Bachelor's Degree Business administration with strong technical knowledge, Information Technology or equivalent (transportation and hospitality knowledge is an asset).

  • 10+ years of experience in business process mapping, writing user stories / use cases, and developing functional specifications or equivalent experience.

  • Proficient in elicitation, documentation, prioritization and definition of business needs and requirements in complex scenarios and/or enterprise analysis (multiple stakeholders across departments, unstandardized or undocumented processes, multiple systems, inter-related initiatives, etc.);

  • Proficient in process mapping, process modelling and/or process standardization.

  • Structured, organized with demonstrated ability to manage large-scale and/or high risk projects (or multiple projects/programs).

  • Capable of solving complex problems, taking a broad perspective to find innovative solutions and leveraging processes and technology.

  • Monitors market trends and implements best practices to improve products, services or safety practices in his/her sector.

  • Conducts business activities with integrity, by maintaining high professional standards that are aligned with the organization's mandate.

  • Ability to interact and negotiate with others. Works collaboratively with members of various teams.

  • Experience with leading focus groups/working groups

  • Experience in systems analysis, development, design, testing and implementation

  • Experience in structured methodologies for the design, development, implementation and maintenance of applications

  • Experience in creating test plans, developing test procedures, and carrying the testing activities.

  • Draws from a wide range of work practices to implement solutions to complex problems in a timely manner, using creativity where appropriate. Incorporates continuous improvements in day-to-day activities keeping the customer in mind.

  • Identifies priorities and works out best ways to use available resources. Makes sound decisions after careful analysis using experience and judgment. Takes a pro-active approach, anticipating and addressing issues as they arise.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!