Senior Bilingual Administrator

Job Description

What is the opportunity?

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.

What will you do?

• Review client requests for completeness. Communicate with Client Representative for any discrepancies, clarification or incomplete requests.

• Maintain transaction documentation and workflow records for audit purposes.

• Data entry of transaction details into RBC systems.

• Meet productivity, accuracy, and timeliness targets.

• Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to monthly payroll cycle.

• Perform through checks on work completed to avoid errors.

• Monthly distribution of client reports generated confirming details around payments issued.

• Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed

• Adhere to established policies and procedures including escalation of issues.

• Ensure daily productivity statistics are accurate and current.

• May handle more complex transactions or files.

• Lead or assist with Issue investigation and resolution.

• Supporting the training of new hires.

• Develop or maintain desk operating procedures.

• Contribute towards improving employee engagement and promoting collaboration

• Participate in projects as required.

What do you need to succeed?

Must-have

• 1-3 years of relevant work experience

• French/English bilingualism is a requirement

• Experience in the financial industry

• Concern for order and quality

• Superior communication skills

• Knowledge of Pensions/ Benefit Payment System and Operations

• Superior keyboarding skills

What's in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• An opportunity to make a difference and have a lasting impact on the lives of others

• The chance to work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-21

Application Deadline:

2026-06-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.