Bilingual Account Coordinator

Ready to suit up as a Bilingual Account Coordinator

The Bilingual Account Coordinator at GardaWorld plays a key role in coordinating daily operations between clients, field teams (security officers), and internal departments (scheduling, recruitment, operations, and human resources). They act as the main point of contact for a portfolio of client accounts to ensure efficient service delivery in line with contractual requirements and company standards.

What's in it for you?

• Competitive and comprehensive benefits package.
• Full coverage of ongoing training costs through the GardaWorld Academy.
• Permanent full-time position, Monday to Friday schedule.
• Strong opportunities for career advancement within GardaWorld.
• Dynamic and fast-paced work environment with exposure to operations, clients, and field teams.
• A role where your coordination and communication skills have a direct impact on daily operations.

Responsibilities for Bilingual Account Coordinator

• Act as the primary point of contact between clients and GardaWorld internal teams.
• Ensure bilingual communication (French and English) with clients and employees.
• Coordinate security officers' schedules in collaboration with the scheduling team.
• Handle client requests (replacements, emergencies, post adjustments, operational needs).
• Monitor site performance and ensure compliance with security standards and contractual requirements
• Maintain up-to-date client records (reports, incidents, compliance, operational logs).
• Track employee absences, lateness, overtime, and staffing requirements.
• Collaborate with HR and recruitment teams to support onboarding of new employees.
• Escalate and resolve operational issues or on-site conflicts in a timely manner.
• Prepare regular reports for account managers and operations teams.

Qualifications for Bilingual Account Coordinator

• • Bilingual: French and English (spoken and written required).
  • Experience in the security industry or a similar field (customer service, operations, coordination, account management).
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent communication skills and ability to work with various stakeholders.
  • Ability to work under pressure in a fast-paced environment.
  • Knowledge of scheduling tools or HR systems (asset: SuccessFactors, Excel, etc.).
  • Strong customer service mindset and professional approach.
  • Team player with strong problem-solving skills.

  Working Conditions

  • Full-time position (often office-based in an operational environment).
  • May require flexible working hours depending on client needs.
  • Constant interaction with field teams and clients.
  • Fast-paced and evolving work environment.

Ensure continuity of security operations, maintain strong client relationships, and guarantee that all sites are properly staffed and compliant with GardaWorld contractual requirements.

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