Communications Coordinator

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Start Rate (Non-negotiable): $46.09

Our Customer Communications Office is seeking a Communications Coordinator to develop and coordinate accurate and effective communications, which enhance relations with Metrolinx’s stakeholders, such as customers, the general public, media and the communities we serve.

What will I be doing?

• Developing and executing integrated communications strategies to support and enhance Metrolinx’s corporate objectives and image.
• Developing, writing, and producing messaging for customer communications channels, including print, digital, and online material.
• Developing, coordinating and executing communication campaigns that enhance Metrolinx’s relationship with customers, the communities Metrolinx serve, and the media.
• Supporting external awareness of the corporation and its services.
• Identify opportunities for Metrolinx communications to generate increased ridership and revenue, enhance corporate identity, and improve customer service.
• Coordinates and oversees, from conception to completion, production of communications plans that may include a variety of digital and print material, such as external newsletters, bulletins, handouts, and other publications. This includes researching, analysing and interpreting information, writing, editing, and coordinating projects from conceptual design to final product to ensure that all products meet Metrolinx’s corporate communications objectives.
• Develops design and organizational framework of website. Liaises with other departments to ensure that web content is accurate and consistent with integrated communications strategy.
• Provides and maintains GO Transit, UP Express and PRESTO website content, using web-authoring software for the publishing of up-to-date information

What Skills and Qualifications Do I Need?

• Excellent knowledge of communications principles and practices normally attained through completion of a four-year post-secondary program in communications or an equivalent combination of education, training, and experience.
• A minimum of three (3) years’ experience, including knowledge of, or demonstrated skills in:
• Creative writing and editing for communications and marketing
• Producing print and online material from concept to completion
• Communication tools, including word-processing, communications plan authoring, including key messages, web-authoring, and social media
• Research, organization and planning, and project management
• The principles of communications, media relations, marketing, and public relations
• Development, coordination, and execution of communications campaigns
• Interpersonal, written, and oral communications skills, including the ability to liaise effectively with all levels of staff, the public, and other stakeholders

Accommodation: Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].
Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.