Manager, Event Management & Observability

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our 277 Front Street West, Toronto location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

Our I&IT Product Operations team is looking for a highly technical leader with deep hands-on experience designing, implementing, and operating enterprise monitoring, observability, and event management platforms. The ideal candidate has direct "hands-on-keyboard" experience configuring monitoring tools, deploying and managing agents and telemetry collection, building dashboards, tuning alerts, developing automations and integrations, and driving event correlation and noise reduction across large-scale hybrid and cloud environments.

This individual should possess a strong engineering mindset with practical experience onboarding applications and infrastructure into monitoring platforms, managing telemetry pipelines, integrating with ITSM and automation tools, and translating operational requirements into actionable observability solutions that improve service reliability and operational efficiency.

What will I be doing?

• Provides strategic leadership and oversight to ensure monitoring and observability practices are consistently implemented across I&IT portfolios, projects, and vendor-delivered solutions.
• Event normalization, enrichment, categorization, and severity mapping aligned to business criticality, service impact, operational priorities, and incident management processes.
• Alert quality and effectiveness, including actionability, threshold management, noise reduction, suppression strategies, deduplication, correlation, escalation criteria, and continuous alert tuning.
• Defines the minimum monitoring and observability baseline for systems entering production and drives adoption across I&IT and vendor-delivered solutions.
• Creates a work environment aligned with Metrolinx’ goals to be a “best company to work for,” ensuring teams have the skills, resources, clarity, and support required.

• Models corporate Values and Code of Ethics and sets a culture of accountability, continuous improvement, and collaboration.

What Skills and Qualifications Do I Need?

• Completion of a university degree in Engineering, Computer Science, or a related discipline or advanced/specialized technical certification of equivalent years.

• Demonstrated experience with significant job-related experience. This role requires a highly skilled professional combining depth and breadth in two disciplines (Development and Operations), as well as people leadership capabilities.

• Cloud certifications (Azure), or Observability/Monitoring certifications, or SRE/DevOps-oriented training.

• Leading transformational change, risk assessment, and maturity initiatives related to monitoring and observability; using lessons learned to drive measurable improvements.

• Strong knowledge of IT service management and operations practices (event/incident/problem/change) and how observability supports operational outcomes.

• Broad and deep technology knowledge across:

• Cloud and hybrid environments, networking, compute, storage, and modern application stacks

• Observability concepts: metrics/logs/traces, service health models, correlation, enrichment, dashboards, SLI/SLO patterns

• Experience with instrumentation and automation approaches, including scripting/coding in one or more of: Python, JavaScript, SQL, YAML, Terraform HCL (or equivalent) for automation and platform integration.

• Experience with monitoring/event management tooling and integration patterns (tool-to-tool, ITSM, CMDB/context enrichment, on-call/chatbots), including data pipeline considerations (scale, latency, retention).

• Strong vendor management and contract governance skills; ability to define and enforce SLAs/OLAs, acceptance criteria, and performance outcomes.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].
Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3