Manager, Partner Services

Closure Date: September 6, 2026, 11:59 PM CST

Position #: 178599

Union: Out of Scope

Bargaining Unit: OOS - 3sHealth T&C

City/Town: Regina

Facility: 3sHealth

Department: Employee Benefits

Type: Full-time regular

Expected Start Date: October 13, 2026

Number of positions: 1

Hours of Work: 1 week rotation

Salary: Pay Band 6 ($88,231 to $114,702)

About the Role

3sHealth is seeking a Manager, Partner Services, Employee Benefits, to lead the daily operations of our Partner Services team. This role ensures the effective delivery of administrative services to the Board of Trustees, Committees, benefit plan members, health care employers, unions, and strategic partners. The Employee Benefit Plan Trusts serve over 49,500 active health care employees and their families, and 30,000 retirees across 65 health care employers in Saskatchewan.

What You’ll Do

As a member of the Employee Benefit Plans leadership team, the Partner Services Manager contributes to operational planning, strategic initiatives, and continuous improvement across the department. The Manager is also accountable for leading a high-performing team and ensuring the effective delivery of benefit services. Responsibilities include:

• Operational Management: Oversee benefit enrolment, eligibility, claims, invoicing, and inquiries; manage major projects and system enhancements; maintain accurate plan documentation and stakeholder communications.

• Financial Oversight: Ensure accurate benefit payments; monitor departmental budgets; support fiduciary responsibilities by overseeing relationships with vendors and service providers to ensure contractual obligations, services standards are met.

• Strategic Partner Engagement: Support the implementation of Board of Trustees decisions and contribute to governance processes through research, briefing materials, strategic partner communications and committee support.

• Customer Service: ensure services standards and customer experience outcomes are achieved for plan members, employers, unions and other strategic partners.

• People Leadership: Recruit, coach, and mentor staff; conduct performance management; foster a culture of continuous improvement using Lean principles.

• Risk & Compliance: Ensure plan administration complies with legislation, contracts, and best practices; safeguard confidential information and uphold data security standards.

What You Bring

Required Qualifications:

• Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and experience.

• Completion of the Certified Employee Benefit Specialist (CEBS) designation or equivalent.

• Lean Leader Certification, or willingness to begin certification upon hire.

• Leadership training or education, or willingness to complete.

• Valid Class 5 driver’s license is required.

Experience:

• Minimum five (5) years of progressively responsible experience in benefit plan administration, the insurance industry or claims management, or an equivalent combination of education and experience.

• Minimum three (3) years of leadership, supervisory, or team management experience.

Skills & Competencies:

• Strong understanding of benefit plan administration and fiduciary responsibilities

• Demonstrated ability to leverage data analytics and performance metrics to identify trends, inform decision-making, monitor operational performance, and support continuous improvement initiatives.

• Exceptional communication, customer service, and analytical skills

• Ability to manage multiple priorities and drive operational efficiencies

• Ability to build and maintain relationships based on trust, accountability and open communication

• Ability to analyze complex situations and environments, and produce workable and practical solutions

What We Offer

At 3sHealth, we value our culture of collaboration and continuous improvement, and we are honored to have been named one of Saskatchewan’s Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to Truth and Reconciliation, and diversity and inclusion initiatives.

3sHealth has excellent opportunities for increasing levels of responsibility, personal growth and challenge. We offer a comprehensive benefits package not limited to:

• Four (4) weeks’ vacation leave upon initial hire and 12 scheduled days off (pro-rated)

• Enhanced dental and extended health plans

• Group life insurance coverage

• Long-term disability coverage

• Flexible spending plan: employees can choose between the health spending account and the lifestyle spending account

• A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal and financial services, amongst others

• Access to the Saskatchewan Health Employees’ Pension Plan (SHEPP)