Senior Manager, Train Service Delivery

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan

• Employee learning & development programs and reimbursement

• Recognition of prior Public Service for Vacation Entitlement

• Employee Assistance and Wellness Benefit Programs

• Parental Leave top-up, lactations accommodation and childcare partnerships

• Menopause Policy

• Employee Resource Groups

Network Operations is seeking a Senior Manager, Train Service Delivery. This position is critical to supporting operational aspects related to train control daily operations and will provide leadership to a team responsible for command and control over the Metrolinx rail corridor, to ensure the safe operation of movements and protection of track personnel (i.e. construction, maintenance and third-party works).

What will I be doing?

• Provides senior-level leadership for day-to-day rail operation activities in the Network Operations Centre, specifically Train Service Delivery and Rail Traffic Control.

• Leads 24x7 rail-related functions in the NOC to ensure safe, reliable, and efficient operations in alignment with corporate objectives and regulatory requirements.

• Accountable for performance management activities related to on-time performance, service reliability, safety, and operational KPIs aligned with corporate objectives.

  • Leads the group responsible for safe rail movements on the Metrolinx rail network, either utilizing Centralized Traffic Control (CTC) best practices.

  • Drives performance of the various RTC and Train Movement Vendors, including but not limited to CN, CP and TTR, when required.

• Lead NOC function streams related to the development and support of daily operations and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.

  • Responsible for the application of the Rail Safety Management System (RSMS) through promoting a proactive safety culture through the compliance of processes and procedures driven to support and improve safety standards.

• Directly supports achievement of Strategic Objectives and Key Performance Indicators for the business unit.

• Liaises significantly with other rail operations groups (e.g. fleet maintenance, train crewing, and rail corridor maintenance groups) to control network operations and performance to meet the needs of the broader organization.

• Builds collaborative relationships with senior organizational leadership and gains trust with stakeholders.

• Develops an in-depth understanding of the business processes, assets, facilities, responsibilities, regulatory requirements and interdependencies within Metrolinx.

• Provides leadership with input from others to develop and deploy a strategic vision and aligns others to connect and align projects with strategic corporate goals.

• Lead, coach, and develop managers and front-line leaders, while fostering a high-performance, safety-focused, and customer-centric culture.

• Drive structured problem-solving and continuous improvement initiatives, while supporting the implementation of new operational processes, technologies, and service models.

• Monitors the progress of projects to ensure that planning objectives are delivered on-time and within budget.

• Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job.

Qualifications

• Completion of a Technical degree, Transportation or a related discipline or a combination of education, training and experience deemed equivalent.

• Master of Business Administration is an asset.

• Rail Traffic Control leadership experience is an asset.

• Currently or previously held a CROR qualification as an RTC is an asset.

• Experience leading rail network operations within a Control Centre, is an asset.

• Demonstrated experience in transportation, or related experience.

• Environmental, safety, and/or regulatory transportation courses or certifications would be assets.

• Leading transformational change, risk management and assessment initiatives.

• Knowledge of project management and related systems requirements and development methodologies.

• Leadership and management skills to manage and motivate staff to meet or exceed customer expectations.

• Diplomacy, negotiation and persuasion.

• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and applicable building codes.

• Leadership and management skills to manage and motivate a team/unit.

• Vendor and contract management, negotiation and influencing skills.

• Effective written, oral, presentation and interpersonal skills.

• Knowledge of policy development, budget control, risk and change management, and project management principles and methods.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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