Travel Benefits Coordinator/Supervisor - Deployment support

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

Imagine the excitement and ability to show off your incredible skills in a deployed environment (overseas) for six months coordinating travel for the Canadian Armed Forces (CAF) from across the world! As a deployed Travel Benefits Coordinator or Supervisor, you are not just providing travel services, but enhancing the morale and welfare of all the troops deployed.

The Travel Benefits Coordinator and Supervisor are part of an enthusiastic team of adventurous individuals who enjoy meaningful employment and contributing in a team-based environment. Excited by the opportunity to deploy as a civilian among CAF personnel abroad, you are a team player with a positive attitude in a fast-paced setting. You are able to adapt to new challenges in an ever-changing dynamic environment.

The Travel Benefits Coordinator and Supervisor coordinate a critical part of any deployment; vacation. You will coordinate travel to reunite CAF members with family at home or to an approved destination somewhere around the world. You will conduct briefings, provide advice and guidance while ensuring policy is followed and financial claims are completed and processed correctly.

The Supervisor is selected from the pool of Coordinator candidates and after successful completion of the Training and Selection Course.

The Supervisor leads and manages the Travel department. They support a team of Coordinators towards delivering exceptional service for the CAF members, while ensuring policies and procedures are followed. They are responsible for managing the team members’ schedules, performance management, and overall operation of the department.

The Travel Benefits Coordinator and Supervisor plays an important role in enhancing the morale of military members by planning recreational activities, outings and events. Keeping the military energized ensures they are mentally and physically ready to sustain the difficulties of military operations, and live healthy balanced lives.

This is an exciting and rewarding opportunity that does not come along often!

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

College diploma or certificate in Tourism and Travel, Business Administration, Adult Training or a related field

Valid driver’s license (Province)

Canadian citizenship

Must have a valid Canadian passport

Experience

In planning and administering travel arrangements

In providing logistical support and customer service

In conducting training sessions and presentations

In office administration

In providing advice and guidance

In conflict management

In interpreting and applying policies, procedures, and regulations

In creating and maintaining electronic filing systems and databases

Additional Supervisor Experience

In planning services such as travel and office administration

In personnel administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Additional Qualifications Prior to Deployment

Completion of a health, dental and psychosocial assessment

Security screening

Standard First Aid with CPR/AED Level C, or willingness to obtain upon hire

Ability to walk and lift, carry, pull/or push heavy items

LANGUAGE REQUIREMENTS

Recruiting for positions with multiple language requirements.

• English Essential

Reading: Functional

Writing: Functional

Oral: Functional

Candidates meeting the Bilingual Essential requirement will be considered for all available positions (both English Essential and Bilingual Essential).

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.