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User support technician

BRAVO SECURITY SERVICES LTD. - 5 Jobs

Calgary, AB

Posted today

Job Details:

$34.00 / hour
Full-time
Experienced

Overview
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 35 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experience
  • Work setting
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Tasks
  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Security and safety
  • Basic security clearance
  • Transportation/travel information
  • Own transportation
  • Own vehicle
  • Public transportation is available
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Own tools/equipment
  • Computer
  • Internet access
  • Cellular phone
  • Screening questions
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Employment terms options
  • Early morning
  • Evening
  • Employment terms options
  • Morning
  • Day
  • Weekend

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