Job Title or Location

Order desk agent

LMI Canada Inc.

Newmarket, ON

Posted today

Job Details:

$45,000 - $50,000 / year
Full-time
Experienced

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 40 hours per week
  • Education:
  • Experience:
  • Education
  • Bachelor's degree
  • or equivalent experience
  • Work setting
  • Business
  • Private company, corporation or industry
  • Tasks
  • Produce informational materials to increase awareness of services available
  • Answer written and oral inquiries
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Gather, research and prepare communications material
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Computer and technology knowledge
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS PowerPoint
  • MS Office
  • Quick Books
  • Social Media
  • Spreadsheet
  • Electronic mail
  • Security and safety
  • Criminal record check
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Bending, crouching, kneeling
  • Repetitive tasks
  • Walking
  • Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner
  • Screening questions
  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Experience
  • 1 year to less than 2 years
  • Employment terms options
  • Morning
  • Day
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Team building opportunities
  • Parking available
  • Variable or compressed work week

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