Job Title or Location

Customer service adviser

CARSTAR Olds Inc.

Olds, AB

Posted 2 days ago

Job Details:

$19.00 / hour
Full-time
Experienced

Benefits:

Health Insurance

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 30 to 40 hours per week
  • Education:
  • Experience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Work setting
  • Rural area
  • Private sector
  • Business
  • Automobile repair services
  • Insurance
  • Tasks
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Type of product
  • Automotive parts and accessories
  • Computer and technology knowledge
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Adobe Illustrator
  • MS PowerPoint
  • MS Office
  • Social Media
  • Spreadsheet
  • Google Drive
  • Security and safety
  • Driving record check (abstract)
  • Reference required
  • Transportation/travel information
  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Bending, crouching, kneeling
  • Repetitive tasks
  • Walking
  • Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner
  • Screening questions
  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Other
  • Use of artificial intelligence
  • Experience
  • 2 years to less than 3 years
  • Employment terms options
  • Day
  • Health benefits
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Financial benefits
  • Group insurance benefits
  • Other benefits
  • Free parking available
  • Parking available
  • Support for mature workers
  • Applies hiring policies that discourage age discrimination
  • Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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