College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Work setting
Troubleshooting
Tasks
Give access to computer networks
Respond to users experiencing difficulties with computer
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment