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User support analyst 

TickTrade Systems Inc.

Toronto, ON

Posted yesterday

Job Details:

$75,000 / year
Full-time
Experienced

Benefits:

Health Insurance
Paid Time Off
Flexible Work
Life Insurance

Overview
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years
  • Computer science
  • Work setting
  • Financial technology (FinTech)
  • Financial technology
  • Tasks
  • Report on the performance of computer systems and networks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide customer service
  • Manage incidents
  • Supervision
  • No supervision responsibility
  • Computer and technology knowledge
  • Jira
  • Linux
  • JavaOS
  • Zendesk
  • Security and safety
  • Criminal record check
  • Transportation/travel information
  • Own transportation
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Sitting
  • Personal suitability
  • Client focus
  • Excellent oral communication
  • Team player
  • Employment terms options
  • Flexible hours
  • Workplace information
  • Hybrid
  • Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Financial benefits
  • Bonus
  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)
  • Other benefits
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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