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User support technician

Remitbee

Mississauga, ON

Posted today

Job Details:

$36.00 - $38.00 / hour
Full-time
Experienced

Benefits:

Health Insurance

Overview
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • Asset languages
  • Dravidian languages
  • Work setting
  • Computer hardware or software retailer/wholesaler
  • Financial technology (FinTech)
  • Help desk
  • Financial management/services
  • Financial services industry
  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Supervision
  • No supervision responsibility
  • Type of experience
  • Call centre
  • Transportation/travel information
  • Willing to travel cross-border
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Personal suitability
  • Efficient interpersonal skills
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions
  • Do you have experience working in this field?
  • Other
  • Use of artificial intelligence
  • Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Other benefits
  • Free parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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