Job Title or Location

Technical support specialist – information technology (IT)

Westerkirk Capital Inc.

Toronto, ON

Posted yesterday

Job Details:

$80,000 - $95,000 / year
Full-time
Experienced

Benefits:

Health Insurance
Paid Time Off

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 40 hours per week
  • Education:
  • Experience:
  • Education
  • Other trades certificate or diploma
  • Work setting
  • Help desk
  • Private business
  • Hospitality industry
  • Spa
  • Office
  • Tasks
  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Professionalism in customer service
  • Computer and technology knowledge
  • Android
  • iOS
  • Intranet
  • Internet
  • Desktop applications
  • Communication software
  • Mac OS
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • MS Excel
  • MS PowerPoint
  • MS Word
  • MS Outlook
  • Security and safety
  • Criminal record check
  • Transportation/travel information
  • Own transportation
  • Willing to travel
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Interpersonal awareness
  • Screening questions
  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Experience
  • 3 years to less than 5 years
  • Employment terms options
  • Day
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)
  • Long term benefits
  • Maternity and parental benefits
  • Other benefits
  • Learning/training paid by employer
  • Other benefits
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Travel insurance

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