Job Title or Location

User support technician

Smartworld Infotech solutions inc.

Ajax, ON

Posted yesterday

Job Details:

$36.05 / hour
Full-time
Experienced

Overview
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents
  • Employment terms options
  • Evening
  • Employment terms options
  • Shift
  • Morning
  • Day
  • Weekend
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week

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